Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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1492‚ there began a massive transformation in the global ecosystem resulting from the exchange of flora‚ fauna‚ and disease between the Old World and the New. This interchange of native life-forms was called the Columbian Exchange by historian Alfred Crosby in his book of that title. Centuries of geographic isolation had led to the divergent evolution of flora and fauna in North America and Europe. In the New World‚ Europeans encountered indigenous plant foods‚ often cultivated by Native Americans
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The Columbian Exchange changed the world. It involved the European and the people of the new world ‚ Native Americans. When the Europeans found the new world they also found some other people that had already inhabited the land. When the Europeans first arrived into the new world the Europeans took them into slavery to mind gold and harvest crops. The Native Americans also got new diseases from the Europeans. The introduction of Europeans to the Native Americans Had good and bad effects. The reaction
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by solving two equations with two unknowns). 2) Will the transactions between Prestige Data Services and Prestige Telephone be relevant to all of your analyses? Why or why not? 3) Assume that internal company demand must be met before any commercial sales can be made (i.e.‚ Prestige Data Services will receive revenue and incur variable costs based on hours used by Prestige Telephone). What level of commercial sales of computer use does the company need to break even each month? 4) Complete a
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Prestige Telephone Company I. Case Background Prestige Data Services (PDS)‚ a subsidiary of Prestige Telephone Company (PTC)‚ has been experiencing bottom line losses for the two years it has been operating since 1995. The subsidiary has been performing all the data processing for the telephone company and selling computer services to other companies and organizations. Susan Bradley‚ the subsidiary manager was preparing for a meeting with Daniel Rowe‚ president of Prestige Telephone
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Riverbend Telephone Company has determined that they need a new maintenance truck and crew. Looking at the options they obtained 4 bids from truck dealers. They are expecting the truck to have a working life of five years. We looked at both options and believe that purchasing a new truck is the most cost effective when looking at keeping the truck for five years. The best offer for a lease is $7‚200 a year with a total present value of $36‚000. The best offer for purchasing a truck is $24
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Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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Mobile Telephone System * First generation (1G) analog cellular network * Second generation (2G) digital cellular networks * Third generation (3G) broadband data services to the current state of the art * Fourth generation (4G) native-IP networks. 1G (or 1-G) refers to the first-generation of wireless telephone technology‚ mobile telecommunications. These are the analog telecommunications standards that were introduced in the 1980s. The main difference between two succeeding mobile
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| Prestige Data Service 2010 SUMMER Executive Summary To assist Prestige Telephone Company on making the decision of continue its subsidiary or not‚ this report provides an analysis of Prestige Data Service (the subsidiary) on the status quo revenues and costs‚ a prediction on its break even situation‚ as well as possible options to increase profit. The report has its limitations due to insufficient detailed information on both other revenues and variable costs of Prestige Data Service
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Polar Satellite Launch Vehicle commonly known by its abbreviation PSLV‚ is an expendable launch system developed and operated by the Indian Space Research Organisation (ISRO). It was developed to allow India to launch its Indian Remote Sensing (IRS) satellites into sun synchronous orbits‚ a service that was‚ until the advent of the PSLV‚ commercially viable only from Russia. PSLV can also launch small size satellites into geostationary transfer orbit (GTO). The PSLV has launched 55 satellites / spacecrafts
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