John Smith and his soldiers encountered many difficulties on the new land. On their five month long journey‚ the Englishmen arrived extremely weak and sick‚ and there was no food or shelter for them; they faced many challenges trying to survive on the new land. Smith and his soldiers missed out on planting season‚ so they had to steal from the Indians to restrain their hunger. Instead‚ they were on sea for five months; therefore‚ “lost opportunity of the time and season to plant by the unskillful
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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Adversity brings out both the best and worst in us. It really depends on an individual. Some people turn into heroes when disaster happens and others turn into looters. Others sit helplessly waiting for help. Adversity tests the "metal" of a person. Adversity is part of life. How we react to it is based on genetics‚ human nature and learned behaviour. There are usually three different repeatable behaviours that people display in a crisis. Firstly‚ they do nothing‚ they freeze and become paralysed
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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In the novel "A Tale of Two Cities" Charles Dickens describes "the best of times [and] the worst of times" (1) of the characters. France and England struggle through political confusion‚ which is one of the most disturbing periods of history. On the other hand‚ for the characters of the novel‚ these are the times of rebirth and revival. The author conveys the dual nature of this epoch by contrasting representations of light and dark‚ chaos and stability‚ doom and hope with the use of setting‚ characterization
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International Journal of Service Industry Management Emerald Article: Service portraits in service research: a critical review Bo Edvardsson‚ Anders Gustafsson‚ Inger Roos Article information: To cite this document: Bo Edvardsson‚ Anders Gustafsson‚ Inger Roos‚ (2005)‚"Service portraits in service research: a critical review"‚ International Journal of Service Industry Management‚ Vol. 16 Iss: 1 pp. 107 - 121 Permanent link to this document: http://dx.doi.org/10.1108/09564230510587177 Downloaded
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The cross-cultural encounter between Europe and Africa began as Europe aggressively initiated an era of exploration of Africa south of the great savanna. Europe’s curiosity‚ exploration and greed transformed the history of African people. In the study of the cultural history of Africa‚ much innovation has been attributed to outside origins and influences. Historians and archaeologists have learned a great deal about the developments that emerged from the European influence in Africa. The age of exploration
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The Worst Day of My Life...With Sprinkles on Top Even though it is the correct texture‚ believe me when I say that caramel sauce makes a terrible hair gel! The time I spent working at my uncle’s ice cream stand was the worst six hours of my life. If I had had any idea how work would effect my sanity‚ I would have kept my mouth shut and never asked for a car Working part-time to pay half the car’s cost‚ and letting my parents cover the remainder‚ seemed like a splendid compromise. My job seemed
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DEVELOPING A SERVICE BRAND USING THE SERVICE MIX -Kunle Dixon Odukoya Unlike product brands‚ service brands are identifiable activities or benefits that one party can offer to another that is essentially intangible and doesn’t result in a change in ownership. Thus service brands are those utilities that have as their core‚ the five attribute of services vis • Intangibility: not existing in physical form • Invisibility: cannot be seen • Inseparability: cannot be separated from the provider
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Mariela Rivera Luis Garavito “La Bestia” The World’s Worst Serial Killer Luis Garavito‚ who I will describe as a human animal on my research is the worst serial killer in the world. His full name is Luis Alfredo Garavito‚ born on January 25‚ 1957 Colombia‚ this animal serial killer was convicted of the horrible killing 189 boys in the 1990s. He is also known as “la bestia” the beast‚ this animal mainly focused on very poor neighborhoods and looks for kids at the age of six to
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