The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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Help the Earth “Be Green”‚ “Be Environmental”. Slogans like this are posted all around the world. Charity groups also have been promoting this idea for years. But have we been doing this? Do we really know why we are doing this? Every once in a while‚ government give out orders banning shops and markets from providing plastic bags to customers‚ but this doesn’t last for a long time. Plastic bags are very popular‚ because they are cheap‚ strong‚ easy to bring around and convenient. But have
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The Ideal President We as humans tend to look for a leader to guide us. This leader has been present since the beginnings of time in the form of a dominating male. Times change and we no longer look for a dominating male‚ but for someone that can help us meet our needs and necessities. We no longer look at physical strength or dexterity to choose our leader; we look at their values and mental capacity. We look for a leader that has integrity‚ intelligence‚ morality‚ courage‚ competence‚ conviction
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Star River Electronics Ltd. Team 5 Charlie Small William Rhodes Stephanie DesJardins Jonathan Thomas May 1‚ 2011 005600 20101231 2010 175 HERTZ GLOBAL HOLDINGS INC HTZ 12 17332.2210 2114.8210 0.0000 2114.8210 5067.5000 6238.9290 005600 20111231 2011 175 HERTZ GLOBAL HOLDINGS INC HTZ 12 17673.5270 2234.6560 0.0000 2234.6560 4363.5000 6953.5900 011641 19990930 1999 175 XTRA CORP XTR. 9 1573.0000 337.0000 0.0000 337.0000 94.0000
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The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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time. You are the president of the United States of America. The President of the United States of America has nine different “hats that he wears.” He is the Chief Executive‚ the head of executive branch that enforces the law. He is the Chief Legislature and presents legislation. He is the chief of state and is responsible for the wellbeing of the country and providing services to the people. He is the chief of economy and controls the budget. The constitution makes the president head of the nation’s
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Evaluation of a president Thomas Woodrow Wilson was born on December 28‚ 1856 in Staunton‚ Virginia‚ was the third of four children to grow up in a Presbyterian minister family. In 1873 Wilson was admitted to Davidson college With the desire of preparing himself for the ministry‚ Woodrow Wilson enrolled at the college of New Jersey in 1875‚ where the desire of the ministry came to an end once he discovered his interest in History‚ he entered the law University of Virginia in 1879 but his ill
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mile away. Rolling. Foaming. Rushing. Surging. Beginning to thicken and swell in strength. Now it was a battlement of ink-black water‚ almost crumpling under its own weight; but still rising‚ and now roaring. It smashed into the side of the bucking Star‚ like a punch thrown by an invisible god. He was aware of being flung backwards into the edge of a bench‚ the dull crack of metal against the base of his spine. The ship creaked violently and pitched into a tilt‚ downing slowly‚ almost on to beam ends
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Assignment of Nationwide Insurance Used BI to Enhance Customer Service 1. Why did Nationwide need an enterprise wide data Warehouse? Nationwide insurance company is one of the largest financial service company‚ with $23 billion in revenue and more than $160 billion in statutory assets. So in this large business nationwide insurance company experienced a various data issues‚ like data in-consistence‚ data reputation‚ dissimilar data processing‚ this will shows on business decisions and strategy on market
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STUDY ON CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no
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