XEROX - THE BENCHMARKING STORY Source link: http://www.icmrindia.org/free%20resources/casestudies/xerox-benchmarking-5.htm The case examines the benchmarking initiatives taken by Xerox‚ one of the world ’s leading copier companies‚ as a part of its ’Leadership through Quality ’ program during the early 1980s. The case discusses in detail the benchmarking concept and its implementation in various processes at Xerox. It also explores the positive impact of benchmarking practices on Xerox. "Benchmarking
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1. In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance? Flattening the hierarchy can help employees working closely‚ like those in R&D or strategic planning‚ work smoothly without having to wait for approvals or clearances. This may enable them to come up with innovative product line-ups quicker. It also helps cut down on bureaucratic costs. Centralizing an organization is useful when a large
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full impact. The case of Xerox and Fuji Xerox gives us a unique opportunity to trace the evolution of such an alliance over a long period of time. We can learn a lot from this experience‚ and try both to avoid Xerox’s mistakes and copy Xerox’s success. 2 While this case is about a particular type of alliance—a separate enterprise owned by Xerox and Fuji Photo Film— it also contains elements of other types of alliance. The relationship between Xerox and Fuji Xerox‚ for example‚ is itself managed
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photographic paper and related office equipment‚ Xerox is presently one of the biggest and oldest document-management company in the world. Xerox‚ initially known as Haloid‚ became significantly prominent in 1959 with the introduction of the world’s first plain paper photocopier dubbed as Xerox 914. Utilizing the process of xerography or electrophotography‚ Xerox 914 became an instant office item pursued by countless organizations around the globe. As a result‚ Xerox business opportunities and market share
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down the hall after lunch on March 16‚ 1989‚ would not have noticed anything unusual. A &foot 2-inch‚ 250-pound black man with a shaved head and an athletic build‚ Clendenin was impressive enough in appearance. H e also dressed somewhat outside the Xerox norm: that day he wore a perfectly pressed pink shirt‚ a brown suit‚ a paisley tie‚ and suspenders: But that was Clendenin’s style. Clendenin had a slight smile on his face‚ as he paused occasionally to chat with colleagues‚ asking after their families
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MT5012 2013-02-21 Xerox Case Study Q1. What kind of strategic planning process (bottom-up or top-down) did Xerox follow for its turnaround? What interference can you make about the effectiveness of this approach? I would recognize Xerox’s strategic planning process as a top-down one‚ considering a lot of emphasis in the case is put on the major change achieved by the CEO Mulcahy. This could indicate that many of the ideas regarding cutting costs and regaining growth descended from one person
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order to analyze a business to business selling scenario between the Xerox corporation and a fictional company; Aliments Capital. The industry which the report is based on is the document management services industry‚ of which Xerox is a part of. The second industry which the report focuses on is the frozen food manufacturing industry‚ of which Aliments Capital is a part of. The product that the proposal is based on is the Xerox ColorQube 9203 model; a state of the art multi-function color printer
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Xerox was founded in 1906 as the Haloid Company‚ a photographic supply house that developed the world’s first xerographic copier. They had a positive people oriented culture and dedicated employees‚ who were the desire of the corporate world. With the passage of time many things become a hurdle in the success of the company. The biggest factor was that they couldn’t move beyond copiers to sustain growth in the market‚ they only focused on the copier because they were getting 70 percent profit
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Ms. Hardgrove Financial Accounting 5 November 2013 Xerox’s Accounting Scandal Xerox Corporation is a multinational American document management corporation which sells and produces a wide variety of color and black-and-white printers‚ multifunction systems‚ photo copiers‚ scanners‚ fax‚ digital production printing presses‚ and related consulting services and supplies. Overall any type of printing equipment‚ more specifically office equipment. It is currently headquartered in Norwalk‚ Connecticut
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Description: In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program‚ the success of the program to date‚ and the drive to achieve the corporate goals of customer satisfaction motivate this review. At Xerox customer satisfaction is the number one priority‚ ahead of return on assets (ROA) and market share. The case focuses on analyzing the strategic role of the customer satisfaction
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