overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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Lecture 11: Handout The Regulation of Banks Date: 28 April 2004 Module: International Banking Why Regulate Banks? Banks are intermediaries between money suppliers and those who need money. Commercial banks are most heavily regulated financial institutions. Five main reasons for regulation: I. The first is to ensure the safety and soundness of banks. The purpose is to maintain I) domestic and II) international confidence‚ III) protect depositors and ultimately taxpayers
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Information process cycle: 6 Applied into CIMB Bank Berhad: 9 Five Elements of Information System: 11 HARDWARE: 12 Software: 13 Tools of Oracle: 14 7. BALANCE ENQUIRY: 17 8. RECEIPT/CASH 17 9. REFILL MONEY: 18 IDENTIFICATION OF USERS AND JUSTIFICATION: 18 CONCLUSION: 19 ABSTRACT: This research paper is designed to perform and evaluate gathered information about an automated teller machine (ATM). It describes the History and Groups of CIMB bank‚ how internal factors work such as Information
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The Overall Financial Activities Of Al-Arafah Islami Bank Ltd (AIBL)‚ Bangladesh Based on the study on 2010 Financial statement and business police IUBAT The Overall Financial activities of Al-Arafah Iislami Bank Ltd (AIBL)‚Bangladesh SUBMITTED TO: MD. MUSTAFIZUR RAHMAN Faculty of (CBA) BUS 201 SUBMITTAD BY: GROPE NAME: ONIKER PRANTOR NAME ID PROGRAM EMAIL CLASS ROLL ASADUZZAMAN RIDOY 10202081 BBA ADIBAZAMAN 10202085 BBA MOSIUR RAHMAN 10202068 BBA
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Role of Information Technology (IT) in the Banking Sector Banking environment has become highly competitive today. To be able to survive and grow in the changing market environment banks are going for the latest technologies‚ which is being perceived as an ‘enabling resource’ that can help in developing learner and more flexible structure that can respond quickly to the dynamics of a fast changing market scenario. It is also viewed as an instrument of cost reduction and effective communication with
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services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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Bank Accounting Bank accounting consists in making written‚ permanent records of every transaction. Every penny must be accounted for. The statement of the bank‚ which we have just discussed‚ shows the general‚ or control‚ accounts of the bank‚ and the various books of the bank show the detail of these items. It would not be impossible‚ but it would be entirely impractical‚ to enter every figure directly on the statement of condition. We might imagine an enormous sheet on which the capital is entered
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ROLE OF BANKS First‚ they take a leading role in developing other financial intermediaries and markets. Second‚ due to the absence of well-developed equity and bond markets‚ the corporate sector depends heavily on banks to meet its financing needs. Finally‚ in emerging markets such as India‚ banks cater to the needs of a vast number of savers from the household sector‚ who prefer assured income and liquidity and safety of funds‚ because of their inadequate capacity to manage financial risks Definition
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Total Bank 59=Scheduled 52 +Non-Scheduled 4+ Prospective 3. 35 Private Commercial banks including 8 islami : 1. AB Bank Limited (12 April 1982) 2. Bangladesh Commerce Bank Limited (16 September 1999) 3. Bank Asia Limited (27 November 1999) 4. BRAC Bank Limited (04 July 2001) 5. Dhaka Bank Limited (05 July 1995) 6. Dutch-Bangla Bank Limited ( 3 June 1996) 7. Eastern Bank Limited (August 1992) 8. IFIC Bank Limited [1976 (full bank 1983)] 9. Jamuna Bank Limited (3 june 2001)
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I-Part 1: 1.0 Organizational Overview: AB Bank is known as one of leading bank of the country since its commencement 28 years ago. It continues to remain updated with the latest products and services‚ considering consumer and client perspectives. AB Bank has thus been able to keep their consumer’s and client’s trust while upholding their reliability‚ across time. In spite of adverse market conditions‚ AB Bank Limited which turned 28 this year‚ concluded the 2008 financial year with good results
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