services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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I have got some project ideas for Automobile Engineers here... 1. Over speed indication and Automatic accident Avoiding System for four wheeler 2. Fabrication of turbo super charger for two wheeler 3. An intelligent mobile robot navigation technique using RFID Technology (IEEE 2008) 4. Fabrication of Automatic hand break Release 5. Automatic pneumatic bumper for four wheeler 6. Fabrication of Foldable Electric Go Bed Drive 7. Shock Absorber Test rig using Cam and sensors 8. The development
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Time Management and Family Issues Upon returning to college‚ the mature student (any student over the age of 24) soon realizes that their ability to manage time effectively directly impacts their learning experience and their family life. Unlike traditional students‚ the mature student may have a spouse‚ children and a full-time job that is necessary for them to survive financially. Adults with families will readily agree that their family alone places serious demands on their time. When adding
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Wal-Mart We all must admit that when we walk through the doors of Wal-Mart on the grocery side‚ we actually get excited when we see the people who are promoting a food or beverage product for us to “test”. We immediately try whatever it may be and then continue looking for the other stands that are setup as well. The test products may vary from soups‚ smoothies‚ hot foods‚ or cold foods. In this worldwide store‚ there are many ways that Wal-Mart may advertise different products by using gimmicks
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Specification sheet Diesel generator set NT855 series engine 320 kVA–440 kVA 50 Hz 320 kW–400 kW 60 Hz Description This Cummins® Power Generation commercial generator set is a fully integrated power generation system‚ providing optimum performance‚ reliability‚ and versatility for stationary standby‚ prime power‚ and continuous duty applications. Cooling system – Standard integral setmounted radiator system‚ designed and tested for rated ambient temperatures‚ simplifies facility design requirements
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Giorgia Laird‚ Holly Adams‚ Prao Vikitsreth‚ Ella Chambers‚ EmmaJane Littler Threats to Antarctica Antarctica has a brutal climate; it is the coldest‚ windiest‚ most deserted place on earth. Due to the continent’s inhospitality‚ only select species can live there‚ including phytoplankton‚ krill and squid at the bottom of the food web‚ and killer whales‚ blue whales and seals at the top‚ and it is also home to penguins‚ and several types of fish. However this harsh environment is also considered
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Types of Franchising There are three basic types of franchise; 1. Trade name franchise Trade name franchise involves a brand name such as True Value Hardware or Western Auto. Here‚ the franchisee purchases the right to become identified with the franchisers trade name without distributing particular products exclusively under the manufacturers name. 2. Product distribution franchise A Product distribution franchise licenses the franchisee to sell specific products under the manufacturers
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FRANCHISING CHAPTER 1 History and Overview Introduction Franchising has a track record as a way to speed growth through expansion of business. Since the 1950’s‚ franchising has been the leading edge of business by showing impressive growth rates in overall sales and market shares. Franchising is a concept which began in the 1950’s with companies like McDonald’s‚ Burger King‚ Dunkin’ Donuts‚ Kentucky Fried Chicken‚ Holiday Inn‚ Midas Mufflers and Dairy Queen. Due to abuses in the sales process
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withdrawal for consumptive and nonconsumptive uses. In terms of quality‚ the surface water of the country is unprotected from untreated industrial effluents and municipal wastewater‚ runoff pollution from chemical fertilizers and pesticides‚ and oil and lube spillage in the coastal area from the operation of sea and river ports. Bangladesh is the lower riparian of three major river systems‚ the Ganges-Padma‚ the Brahmaputra-Jamuna and the Meghna. The aquatic environment for living organisms can be affected
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h CRM Strategies Wal-Mart Submitted To: Ms. A. RAJYALAKSHMI Submitted by: SHREYANKA PARMAR Masters in Fashion Management III Semester TABLE OF CONTENTS S.NO | CONTENT | PAGE NO. | 1. | Introduction | 02 | 2. | Background | 02 | 3. | Operations | 03-04 | 4. | Connecting with the Customer base | 04-05 | 5. | CRM Strategies | 06-11 | 6. | Customer Policies | 12 | 7. | Conclusion | 13 | 8. | Bibliography
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