A member of ComfortDelGro CASE STUDY ComfortDelGro offers efficient‚ innovative call booking services with advanced Avaya Contact Center solution Challenge Solution To maximize the profitability and operational effectiveness of ComfortDelGro’s taxi business by balancing costs management against growing customer base. ComfortDelGro looked to Avaya to improve on call automation and response time to customers‚ as well as enhance agent job satisfaction at its Customer Contact Center
Premium Computer telephony integration Call centre Customer service
was a sense of relief for Mr. Siva was a strict disciplinarian who would not tolerate any of our pranks. There were squeals and peals of laughter amidst the din of conversation. It was at this moment that Seng Chye bustled to the front of the class. Easily the most detestable boy in the class‚ Seng Chye was an incorrigible prankster whose impish behaviour was a source of irritation and annoyance to most of us‚ especially the girls. As his diminutive figure inched his way to where I was seated‚ he had
Premium Abuse Bullying The Incident
1.0 Company Introduction Tat Seng Glass Pte Ltd which I am currently working at is dealing in construction business. The company was founded in 1979 by Jeffery Koh. The company has an annual turnover of $20 million and with total staff strength of 40 personnel. The company is a privately-held construction and engineering company. With the booming construction industry in Singapore and across the Asia region‚ there are many new buildings to be constructed in coming years and it brings good prospects
Premium Project management
tell my husband” (289) because the family physician would disclose the information to his patient. Trust is very important in a physician- patient relationship and this trust is built on honesty. Telling Mr. McMurtry the truth‚ respects his autonomy (Yeo & Mitchell 142) and gives him the opportunity to make his own
Premium Physician Patient Medicine
phenomenon is common among Western companies that send expatriates to subsidiaries in emerging economies. The trend is also common among Chinese‚ Russian‚ and Indian companies that are expanding their operations in Europe and the US. Joo-Seng (2004) defines cultural intelligence as the ability by an individual to adapt successfully to unfamiliar settings attributed to cultural context. The aim of this report is to determine whether cultural intelligence makes today’s manager truly global
Premium Cross-cultural communication Culture Harvard Business School
leadership style may change after the completion of a task (Kriger & Seng‚ 2005)‚ (Thompson & Vecchio‚ 2009). Situational and contingency leadership styles change as needed. The situational leader changes the type of leadership they used based on follower ’s development level (Thompson & Vecchio‚ 2009). Contingency leaders change styles based on their experiences and the environment the leader and their followers are in (Kriger & Seng‚ 2005). Instrumental leadership uses the same components of structuring
Premium Leadership Management Sociology
Similarities and differences between the Mendip Hills and the Somerset Levels. The essay will address the main features and issues related to the Mendip Hills and Somerset Levels and also compare and contrast them. The first one (also known as Mendips) relates to the type of a sedimentary rock. Approximately 12% of sedimentary rocks are limestone. Mendip Hills consist of a number of limestone hills to the south of Bristol
Premium Difference United States New England
Yeo 1 Master and Servant: What Really Determines Your Status? The strangest‚ yet most intriguing relationship in Shakespeare’s play‚ The Tempest‚ seems to be the one that is shared between Prospero and Caliban. Through their constant interactions‚ the audience is able to explore the important motif of master-servant relationships‚ which is one of the major themes that the entire play seems to be built upon. In The Tempest‚ although it seem as if one’s status and background plays
Premium The Tempest Moons of Uranus Hierarchy
CULTURAL POLICY IN SINGAPORE: NEGOTIATING ECONOMIC AND SOCIO-CULTURAL AGENDAS1 Lily Kong Associate Professor Department of Geography National University of Singapore Kent Ridge Singapore 119260 Email: lilykong@nus.edu.sg Fax: 65-7773091 Geoforum For Special Issue on “Culture‚ Economy‚ Policy” 2000 This paper was written while I was Visiting Fellow at the Institute of Oriental Culture‚ Tokyo University. I would like to record thanks to Assoc Prof Tong Chee Kiong for facilitating my
Premium Culture Singapore
Business Strategies As there are rapid growth credit card business Hong Kong‚ Hang Seng Bank need to put more effort to increase their credit card customer base. They should put more resources in developing credit card products and improve services. Functional Strategies Product Strategies The Boston Consulting Groups(BCG) Growth-share matrix is applied to assess the sizes and positioning of the Credit Card. Hang Seng Bank Credit Card business is positioned as ႓Star႔ as it has covered high relative
Premium Marketing