COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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solve k = 20.275 d) P ( 17 < X < 21) P ( (17 -18)/2.5 < Z < ( 21-18)/2.5) P ( -0.4 < Z < 1.2) = 0.8849 – 0.3446 = 0.5403 ( 4 decimal places) 4. In a sample of 25 observations from a Normal Distribution with mean 98.6 and standard deviation 17.2‚ find: Ans: a) n = 25‚ [pic] = ( = 98.6‚ [pic] = /n = 17.2/(25 = 3.44 [pic]( N
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LOCAL LITERATURE Chazper San Miguel mentioned in his article entitled “Internet café Tips for Investors in the Philippines”‚ that: “Every internet café must realize that it is better to compete with your competitors by improving one’s services‚ computers‚ environment etc… rather than lowering your rental fee because that will only result in price war wherein everybody loses”. (2006) The proper attitude that each i-cafe must have that one must compete wisely‚ see the bigger picture that will
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Branding‚ Pricing‚ and Distribution Gary D. Tate Strayer University Marketing-500 Instructor: Brett Jordon 5/17/2012 Branding‚ pricing‚ and distribution are all integral parts of a strategic marketing plan. Each segment of the plan needs to be developed individually with the entire culmination of the plan in mind. In other words‚ each segment should be a link in the chain to a completed marketing strategy. The ultimate goal is to reach a successful culmination of all three tiers that will
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Flight Centre Graham Turner structured the company as families‚ villages and tribes. The creation of this unique system has also worked to the company抯 advantage. It provides incentives based on outcomes. The Flight centre抯 system is based on the idea that people work best in their preferred environment within the larger organisation rather than trying to fit them into the company抯 mould. The employees believe 憌hat gets rewarded gets done.?they are hard workers but also enjoy the many social
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Cosmopolitans and locals "If there were only locals in the world‚ world culture would be no more than the sum of its separate parts". Hannerz 1990:249 Ulf Hannerz (1990) argues that the world culture is created through the increasing interconnectedness of varied local cultures where people connect in different ways. He uses Robert Merton’s cosmopolitan-local distinctions in a global context‚ to describe how people identify themselves with the global or not. The term `cosmopolitan’ is often used
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Chapter 1 1.0 Introduction A Point of Sale System is commonly used in stores today‚ because of its benefits. A POS was commonly employed in businesses that were engage in merchandise‚ its introduction to the industry helps sales services to be improved and give benefit both for the business and to the customers. But nowadays this technology is also implemented in other establishments like restaurants and other business engagements which are involved in sales services both online and peer to
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Local Studies With the modern trends of technology nowadays‚ children are prone to harmful effects that gadgetry brings. About 60 to 70% of kids around the world ages 10-17 years old are hooked up to cellular phones. They spend up to 5 or more hours calling‚ sending texts or just playing. Ma. Sheila Escuro(2009) says that‚ “Usage of this gadget can be controllable. Its up to the parents to teach their child to be responsible on their mobile phones‚ to ask them to pay-up when their
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I had mentioned to my Supervisor how much he makes‚ and that his wife must make a lot‚ because the Supervisor had mentioned various times that his wife worked at a school. I know that school jobs are part of the government‚ so they pay well. Also‚ my sister was a school teacher‚ and she made good money. I mentioned that to him to show him that he makes a lot with two incomes (his and his wife’s together). I just make about $10‚000 net pay a year. He’s already doing well‚ especially with two
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------------------------------------------------- Tourism and Travel Distribution: the Travel Agent’s Perspective By Dr Marion Bennett and Dr Dimitrios Buhalis‚ Centre for eTourism Research (CeTR)‚ School of Management‚ University of Surrey‚ Guildford Jan 2003 Summary The Internet has revolutionised the tourism industry and has generated a number of challenges and opportunities for all players. For travel agents‚ in particular‚ the Internet is changing the industry structure and consumer behaviour
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