CHAPTER - I INTRODUCTION In this era of globalization‚ people/company are opareating many countries. But the value of currency of one country differes from another. So the people face various problems to transact from own local currency in the international market. So a service marketer wanted to make it convenient when the transaction is done between different value of currency. This study has been undertaken to analyze whether the customer who deals with Thirumaal Finance Limited (TFL) for Foreign
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contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work during the first 12 to 24 months of ownership based on five factors (listed
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“Millions of people saw an apple fall‚ but Newton was the one who asked why”‚ said Bernard Mannes Baruch (1870 – 1965) an advisor to more than 40 Presidents. And that is why I chose the major Engineering‚ because I just want to know why. Why do planes fly? Why does the Sun shine? I believe that Engineering is the answer to all of the scientific questions asked. The definition of Engineer is a person that is an expert in technology. They design machines‚ computer programs‚ buildings‚ and chemical
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How will you use your scholarship if you receive it? I am planning to use this scholarship to pay off my college tuition. I no longer qualify for Financial Aid and this tuition would be a great opportunity to help me pay for my tuition‚ textbooks and lab expenses. I am trying my best to keep my college debts at a minimum. I have also applied for other scholarships with the hope that I will receive the help for my school expenses. Five years from now I see myself graduated from college with my bachelors
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Where Are You Going‚ Where Have You Been? “Where are you going‚ where have you been?” is a short story by Joyce Carol Oates about an average fifteen year old girl who is not unlike many other girls her age‚ she is self-absorbed‚ and has a “Nervous giggling habit of craning her neck and glancing into the mirror‚ or checking other people’s face’s to make sure her own was all right.”(Oates‚ 388) The story takes place in Middle America. Oates wrote “Where are you going‚ where have you been?” in
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Thank You for Your Service It’s almost four o’clock in northern Maine on a cool spring morning. Bags are rustling and seat-belts are unbuckling as everyone starts to get out of their seats and into the isle‚ waiting impatiently‚ to stand on American soil once again. While walking into an empty airport terminal‚ one by one‚ with a bag over our shoulders and rifle in hand‚ the muffled sounds of clapping starts to hit our ears. Nearing the opening between terminals the vibrating sounds of clapping
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Matt Merritt Professor Smith English 102 13 September 2012 Arnold Friend’s Identity in Joyce’s “Where Are You Going‚ Where Have You Been?” In the story “Where Are You Going‚ Where Have You Been‚” Joyce Oates portrays Connie as a beautiful young woman that is being coerced by a man‚ whom she doesn’t know‚ to come outside and go for a ride in his car. Who is this man that calls himself Arnold Friend? What does he represent? Looking at the things that Arnold Friend says and does will help to discover
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used for our entertainments‚ and for our satisfaction; also‚ We can say that it can also be harmful and beneficial to every individual‚ but‚ is it true that Internet does more harm than good? Well‚ let us think first‚ why is internet gives more benefits than harm. First of all‚ Convenience. It is more convenient to use Internet for research purposes and educational reasons‚ we don’t want to read anymore 3-4 books with 100-200 pages each just for 1 research paper‚ right?‚ that is why internet is
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The purpose of this qualitative study conducted by Heintze et al. (2001) was to examine the concepts regarding the management of obesity in future. Invitation letters were sent to 70 primary care physicians to participate in the study and 15 physicians agreed to participate in the study. Among the overweight and obese patients attended the clinics a total of 123 patients agreed to take part in the study. The patients were provided a questionnaire about the perception of obesity. The process of theoretical
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among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company in Hong Kong
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