1 A Project Report on Customer Satisfaction Survey of Maruti Udyog Ltd. MBA (INDUSTRY INTEGRATED) SEMESER - 4 SUBMITTED BY:Vinay Krishna Dasi PROJECT GUIDE Mrs.Rashi Ghagade INTERNATIONAL INSTITUTE FOR LEARNING IN MANAGEMENT BUSINESS SCHOOL IILM BS KNOWLEDGE TOWER‚ SECTOR 11/20‚ BELAPUR‚ NAVIMUMBAI 400614 EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT UNIVERSITY 1 EIILM UNIVERSITY 2010 CERTIFICATE This is to certify that Mr.Vinay Krishna Dasi (Enrollment No:- EIILMU/O8/F0726) has successfully
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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www.studyguide.pk Business Studies Notes by Abdullah www.studyguide.pk StudyGuide.PK Business Studies O-Level Notes Page 1 www.studyguide.pk Business aims and Activities Private sector aims The aim of a business in the private sector is to survive by making a profit. This may be a sole trader working alone‚ like a newsagent‚ or thousands of shareholders in a large Public Limited Company. Businesses gain a larger market-share [a percentage of overall sales in an industry] by
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PROJECT FEASIBILITY STUDY General Information: Project name: 1957 Security & Investigation Agency Corporation Location: A. Chan Building‚ Mandalagan‚ Bacolod City‚ Philippines I. Project Profile: This document is developed to provide the entrepreneur with a potential investment opportunity in setting up and operating a Security Agency. The document is designed to provide information and outline various details to facilitate the entrepreneur in making correct decisions as to technical
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Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
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Business Research Appie Case January 13‚ 2011 Appie is a retail chain that owns four supermarkets in Tilburg. These include two conventional supermarkets (the Appie stores)‚ a convenience supermarket (Appie-To-Go) and a hypermarket (Appie-XL). Recently‚ the manager responsible for the Tilburg Appie supermarkets hired a market research agency to learn more about his customers. This agency held in total 110 surveys with Appie customers in Tilburg. These interviews were held outside the Appie
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weaknesses of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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Pick a job you have held‚ and describe it in terms of span of control‚ delegation‚ responsibility‚ authority‚ and accountability in relation to the course materials explanation of these terms. In the United States Army there are two basic types of “Authority”: command authority and general military authority. Authority is the legitimate power of leaders to direct soldiers or to take action within the scope of their position. Military authority begins with the Constitution‚ which divides it between
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1923‚ in Johor Bahru. He claims he began in business as an office boy‚ and later started a business with relatives’ support. [2] In fact‚ upon graduation‚ he worked in the grains department of Japanese industrial conglomerate Mitsubishi between 1942 and 1945 Kuok senior died in 1948‚ and Kuok and his two brothers founded Kuok Brothers Sdn Bhd in 1949‚ trading agricultural commodities. Under the new post-colonial government‚ Kuok started in the sugar business alongside the government. In 1961‚ he made
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Graduate School of Finance Master The Factors Affecting Customer Satisfaction of Mortgage Loan: A Case Study of Bank For Investment and Development of Vietnam. Student: Tran Xuan Thanh Advisor: Dr. Juping Wu Co-Advisor: Dr. Nguyen Thi Thu Ha August‚ 2012 * Shu-Te University * Graduate School of Finance | * Thesis | The Factors Affecting Customer Satisfaction of Mortgage Loan: A case study of Bank for Investment and Development of Vietnam | *
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