Imagine a realistic superhero. This person may not have super strength or super speed or have billions of dollars to buy fancy gadgets to be a hero. But imagine something far greater than that. This superhero is with you from the day you’re born. Here to take care of you and protect you for long as they live. An equipped with powers far greater than‚ any comic book hero. You’re probably wondering who is this person!? Well this superhero is called Minerva‚ but I call her mom. She is an amazing hero
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Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
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Types of Customers In the world today‚ the most difficult task to do is about dealing with human being. From the points of view of salespeople‚ they always want to attract‚ satisfy‚ and make transactions with all customers. However‚ in the reality‚ no retailers can satisfy the needs of all customers. Therefore‚ being sellers‚ we should pay our focuses on one particular type of customer who can increase our sales. To understand this type of good customer‚ let’s enjoy the role-play right now. Loyal
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the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened during
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competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for a system - A system is a set of functions or activities within an organization that work together to achieve organizational goals. Management¶s job is to optimize the system. (not parts of system‚ but the whole!). System requires cooperation. Psychology ± The designers and implementers of decisions are people. Hence understanding
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Behavior 1 Introduction • New Hotel Trend: _______________________ – Less than 1% of business travelers in 1970‚ women now account for about ______ of all business travelers • Security • Room Amenities • Executive Lounge • Health Centre • Golf Lessons 2 Introduction Consumer Buying Behavior: • The buying behavior of ______ customers – individual and households who buy goods and services for personal consumption Different Types of Consumer: • Age‚ income‚ education level‚ tastes
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1. What section of your organization do you belong? What section of your organization do you belong? Operations Human Resources Logistics/Sales/Supply Chain Finance Top Management Other (please specify) 2. What sector of industry does your company belong? What sector of industry does your company belong? Food/Beverages/Agriculture/Drugs Textiles‚ Garments and Accessories Wood/ Paper/Furniture/Glass/Plastics Chemical/Process/Mining/Oil and Gas Metals/Machines/Automotive/Equipments Electronics/Phones/Computers
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UNPROFITABLE CUSTOMER B2B MARKETING | April 2008 | hbr.org Don’t just dump customers that cost you money. Use this framework to decide how best to fix or end the relationships. The Right Way to Manage Unprofitable Customers SPRINT NEXTEL sent out letters to about 1‚000 people on June 29‚ 2007‚ to inform them that they had been summarily dismissed – but the recipients were Sprint customers‚ not employees. For about a year‚ the wireless-service provider had been tracking the number
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2012 Customer Relationship Mangement Chapter 3 The Marketing Marketing Environment N.Karami 1 Learning Objectives Understand environmental actors and forces Learn how demographic and economic factors affect marketing Identify trends in the firm’s natural and technological environments Explore key changes in political and cultural environments Realize how companies react to the marketing environment 2 1 N.Karami ‚Marketing 2012 September 29‚ 2012 Customer Relationship
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Ethiopia‚ a routine national data showed the co-infection rate of 31%. HIV prevalence studies among TB patients at segmented areas of the country showed as high as 52.1% in University of Gondar hospital and as low as 18% in SNNPR. Having information about the status of co infection rate can help to improve the TB/HIV collaboration program. Thus‚ this study was intended to determine the rate of HIV infection and associated factors in TB patients at Dessie referral hospital and Dessie health center‚ Amahara
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