Victorian Certificate of Education 2009 General Achievement Test Thursday 11 June 2009 Reading time: 10.00 am to 10.15 am (15 minutes) Writing time: 10.15 am to 1.15 pm (3 hours) QUESTION BOOK Structure of book Type of questions Number of questions to be answered Suggested times (minutes) Suggested time allocation Writing Task 1 Writing Task 2 Multiple-choice questions 1 1 70 30 30 120 10.15 – 10.45 10.45 – 11.15 11.15 – 1.15 • Students are permitted to bring into the examination
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products to customers. Analysis of the ACA: a. Advantages: · High quality products. · Customer’s satisfaction to products. b. Drawbacks: · Costly · Time-consuming Conclusion: Toyota became a victim of its own success. Because of its focus in becoming the number one auto maker in the world‚ it affected its product quality. Customers began to face safety related problems in Toyota vehicles. Toyota had sacrificed its legendary quality and ignored its own management principles and customers. Recommendation:
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HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases
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1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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Xerox Corporation By: Jennifer Zook Total Quality Management (TQM) is a term used to define quality programs corporations use to help increase the profit share and the customer relations of the corporation. Total Quality Management can consist of different programs that different companies use to obtain the results of customer satisfaction‚ better quality products‚ and a decrease in the defects of the products. Total Quality Management in the Xerox Corporation includes programs such as benchmarking
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Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
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copy the musicians’ style of clothing and behaviour. Similarly‚ peer pressure is strong among teenagers who want to be like other people of the same age. For this reason‚ to most teenagers dressing to look like their friends seems to be the surest way to be accepted. Fashion is a big business. More people are involved in the buying‚ selling and producing clothes than in any other business in the world. Every day‚ millions of workers design‚ sew‚ glue‚ dye clothing and transport it to stores. Store
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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HTC Corp. in 2009 1. Analysis of HTC’s Performance to Date (as of 2009) Delivering high quality products to the market‚ HTC has performed very well as a mobile handset provider by 2009. It seems that HTC’s change in marketing strategy to gain brand awareness was successful at that moment. Although increased cost on R&D weighs on its financial status‚ overall status of the company is still healthy enough. However‚ there are still several issues which the company has to address to achieve
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