Assignment 4: Trends and Change Abstract The Zappos company was founded in 1999‚ built on a solid foundation of a unique culture and core values. Current CEO Hsieh believes "if we get the culture right‚ then everything else‚ including the customer service‚ will fall into place” (Taylor‚ 2009‚ article‚ p.3). In 2009‚ Amazon acquired the firm and the combination of Amazon’s prominent position and Zappos company culture led to the creation of the largest online shoe and apparel
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Amazon’s Acquisition of Zappos Acquisition regarding Amazon and Zappos Companies that want to be among the elite competitors in their particular fields have to be able to adapt and evolve in an always changing market place. In order to do so many large companies initiate mergers or acquisitions with smaller or similarly sized companies. They believe they can leverage and collaborate with each other in order to create more company value. The main difference between a merger and an acquisition is
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the market with a start-up company. One such companies being Zappos.com. Zappos‚ as well as similar sites such as Amazon are examples of e-businesses that created a new business model within a new environment‚ using the internet as a market place and giving way to online transactions. A practice still used today and that will be used until an updated e-business model‚ or an alternative model replaces it. E-business like Zappos are all working within a market that is full of factors beyond their control
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April 1st 2013 MGMT4310: Zappos Case Study Zappos achieves such great service because of their focus on core values‚ determination to hire the ‘right’ people‚ and obsessive need for customer satisfaction. Zappos’ strategy‚ which is to acquire and retain happy customer is aligned with the company’s values. The philosophy “you can’t have happy customers without having happy employees‚ and you can’t have happy employees without having a company where people are inspired by the culture” reinforces
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1. Zappos logistics contribute to its core competency and competitive advantage Sharing Information with Suppliers Zappos has a very special relationship with all of its suppliers. Through every interaction they work to WOW them by not only being great business partners but Zappos shares all of their inventory information with them. They developed an Extranet which allows venders to see on hand inventory‚ sales and pricing and margins. This insight provides Zappos with a clear competitive advantage
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To understand why Zappos would be a motivating place to work‚ one must dig deeper into the basics of the company. What are their philosophies? What are their goals? What is their mission? Zappos.com is a fairly new company created in 1999 by a consumer who wasn’t able to find his favorite pair of shoes at the mall. Adding this online shoe company to the other online retailers met the need for online shopping at a time where malls were a thing of the past. Interestingly enough‚ “this country hasn’t
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CASE: "Zappos: Facing Competitive Challenges" "What challenges is Zappos facing that may derail its attempt to be best online retailer? How can training and development help Zappos meet these challenges? Do you think that employees at Zappos have high levels of engagement? Why? Which of Zappos’s 10 core values do you believe training and development can influence the most? The least? Why?" The vision of Zappos is that‚ in future online sales will account for 30 percent of all
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Although there are hierarchical levels‚ there is a sense of transparency that alleviates the stress of authority figures. Though this type of structure may have worked for Zappos‚ it is not the only type of structure to generate success and its success is not based on structure alone. In terms of organizational structure‚ Zappos would be considered a flat decentralized organization. When an issue surfaces‚ the employee closest the problem is empowered to make a decision (Eckel‚ 2011). This creates
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Organizational Behaivor Case Application 1: Going to the Extremes 9/15/14 1. Find a list of all 10 of Zappo’s Corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work. Two of Zappos corporate values that I think influence the way their employees do their work the most is (1): Building open and honest relationships with communication and (2): Build a positive team and family spirit. Building open and honest relationships makes
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companies. (See Exhibits 1‚ 2‚ 3‚ and 4 for selected financials for both compa anies.) Amazon had been courting Zappos since 2005‚ hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail catego ries such as shoes and apparel—categories o the company considered strategically important to its b usiness growth.1 While Amazon’s interest e intrigued Zappos’ CEO‚ Tony Hsieh‚ and chairman‚ C OO‚ and CFO‚ Alfred Lin‚ the two senior executives had not felt the time
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