about new-product branding‚ but as best as we could tell‚ nobody had looked closely at the issue of how to brand a successive generation‚" Gourville says. To that end‚ Gourville and Ofek teamed up with London Business School professor Marco Bertini (HBS DBA ’06) to suss out the best practices for branding next-generation products. "For managers‚ this is not a trivial decision‚" Ofek says. "Consumers don ’t necessarily read specs to learn about new features‚
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Case: Dell Computers (A): Field Service for Corporate Clients [HBS 9-603-067] 1. What are the key challenges DELL should be concerned with as it enters the large scale server market? Support service in server market is more critical than in personal computer market‚ especially when the server is a large scale one‚ since a problem in server even for a short time could cause serious problem in the customer’s business. Having realized the importance‚ competitors such as Hewlett-Packard and IBM
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Review of Richard Florida: The Rise of the Creative Class Richard Florida‚ a professor from Carnegie Mellon University in Pittsburgh‚ intended to discuss the economic downturn that struck Pittsburgh and and the effort to rebuild the economy the took place there. In the beginning‚ he and every major economist thought that to build an economy people will need jobs‚ and to get jobs for the people they need companies‚ and to have a company a place has to offer perks; something that
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Name: Nurul Afriani ID:108081100005 CASE 9.2 Zappos: Making Human Resources the Key to Customer Service Introduction Zappos.com is an online shoe retailer that has built a strong brand and has shown impressive sales growth since its founding. Zappos’s formula for success is seemingly simple. It acquires customers through word-of-mouth and search engine marketing (SEM) and then surprise them with customer service that keeps them coming back. Why Shoes? Zappos was founded by Nick Swinmurn. At the
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1) Find a list of all 10 of Zappos’ corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work. a) Create fun and a little weirdness is one of the 10 Zappos’ values‚ I liked this corporate value a lot because in order for every employee to do his/her work in a good way‚ they have to have a little fun once in a while to make the work interesting and exciting for everyone‚ in this company they laugh at themselves every once in
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Issue: Longitudinal analysis using panel data for assessing seasonality effects on the food security situation in Tajikistan 2005 HBS Tajikistan: Longitudinal analysis using panel data for assessing seasonality effects on the food security situation in Tajikistan 2005 HBS RAMASAWMY‚ Seevalingum FAO Statistics Division‚ Rome. Italy Household income and expenditure survey (HIES) usually collects food data from households at only one period which may refer to one week‚ two weeks or one month
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Biopure Corporation: Case Write-Up Problem Definition In February 1998 Biopure Corporation faced a difficult decision regarding the launch of its newly developed “blood substitute” products. Biopure had developed “Hemopure”‚ a blood substitute for humans‚ and an ancillary product “Oxyglobin” for the veterinary market1. Hemopure was still in the process of gaining Federal Drug Administration (FDA) approval ‚ while Oxyglobin had already been approved and was ready to be launched1. FDA approval was
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market‚ Zappos was the first-mover‚ which eventually supported its success as the market for on-line order of shoes was estimated to be about $2 billion. * High level of customer satisfaction was also one of the important factors to indicate proper operations of the Zappos. Company achieved such a success due to its corporate culture and a value of extreme concentration on its customers. In the retail business on of the indicators of retailer success is the level of customer return and Zappos succeed
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Saibhang Khalsa BA453 Marie Mayes April 15‚ 2010 Zappos.com Case Briefing Zappos.com is an online retailer who began selling shoes out of a house in San Francisco in 1999 and has grown to an online superstore with sales of over $1billion. They claim that their success is due to their commitment to customer service and their positive internal culture. Their growth strategy is unconventional. They reinvest most of their earnings into improving service for customers‚ rather than spending
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MOR 469 Smartix Case - Vivek wanted one more partnership‚ and he remembered a presentation by David Checketts (CEO of MSG)‚ where he expressed interest in online ticketing initiatives. Later‚ a HBS professor connected the Smartix team with Checketts. - Smartix wanted to refine the presentation before approaching the top five VCs‚ so they started with trial VCs. First‚ Kirill knew someone who worked at Divisidero Farley‚ and he
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