1. Describe the strategic plan of Zappos three C’s. Zappos has three main core strategic plans for making itself successful in business‚ Company Culture‚ Customer Service and Clothing. All these three core objectives of the company make Zappos one the most desirable and copied business structures in the world today. These three C’s have changed the way we view and feel how a company should be administered today’s world. Although Zappos has a unique way of operating itself‚ it has taken some basic
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The company that stood out the most among those listed was Zappos. Having some personal experience with this company‚ it seemed to be the best choice for me. After using Zappos on several occasions for purchases‚ this assignment would allow me to further research it and get an even greater understanding of the company’s culture‚ its climate and what it stands for. At Zappos‚ their belief is “If you get the culture right‚ most of the other stuff – like great customer service‚ or building a great
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Contents Question 1: What are Zappos’ supply chain related core competencies and sources of competitive advantage? How sustainable are they? What role does corporate culture play in these questions? Zappos consider themselves “a service company that happens to sell shoes”. The main core competency of the company is its customer service. Hsieh considered customer service to be one of the most important aspects of the business. If a business has excellent customer service‚ then customers
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instead of instant employment after graduation‚ the Gen Y is pressuring organizations to consider about work-life balance. There are all kinds of organization today that have a structure between mechanistic and organic. However‚ they all slightly incline to a certain structure; from very organic organization like Zappos to a more mechanistic one like McDonald’s. This case study will look into mechanistic and organic organizations‚ how flexible work arrangements flourished‚ advantages of the flexibility
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Case: Zappos.com 1. The competitive advantage of Zappos is great customer service that deeply impresses customers and made them purchase repeatedly. This competitive advantage comes from the unique company culture which was carefully promoted. The culture is comprised of a set of values that encourages employees to be positive‚ happy and creative at work. Through well-integrated recruitment‚ training process and team activities‚ it successfully influences employees’ attitude. It works much better
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perusahaan ini sangat terkenal. Di bulan Januari 2010‚ Zappos berhasil masuk jajaran majalan Fortune untuk “Best Companies to Work for”. Zappos dinyatakan sebagai contoh perusahaan terbaik bagi tempat belajaran tentang corporate culture. Perjalanan awal perusahaan ini tidaklah berlangsung dengan baik‚ bahkan hampir mengalami kebangrutan pada tahun pertama berdiri. Namun masalah tersebut merupakan sumber sukses perusahaan ini. Ketika hampir bangkrut Zappos membuat kebijakan-kebijakan “penyelamatan” yang
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Zappos was founded by Nick Swinmurn in 1999. The initial inspiration came when he couldn’t find a pair of brownAirwalks at his local mall.[6] That same year‚ Swinmurn approached Tony Hsieh and Alfred Lin with the idea of selling shoes online.[8] Hsieh was initially skeptical‚ and almost deleted Swinmurn’s voice mail.[9] After Swinmurn mentioned that "footwear in the US is a 40 billion dollar market and 5% of that is already being sold by paper mail order catalogs‚" Hsieh and Lin decided to invest
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analyze the organizational structure of the organization at my current place of employment and determine if it is a functional structure or a divisional structure. I will discuss the rationale behind its structure‚ issues that may be caused due to its organizational structure type‚ and my recommendations in response to the effects that I find. Before one can understand the type of organizational structure of a company‚ they must first have a basic understanding of what an organizational structure is and
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Organizational Structure and Culture Marsha Ruckle Senior Practicum/492 May 13‚ 2013 Janice Cochran Organizational Structure and Culture Every facility has an authority structure within the organization that is the foundation for the oversight of delegating processes and expected outcomes. Without structure there is a potential for chaos to ensue‚ communication to be inhibited‚ thereby preventing goals from getting accomplished. Organizational structure
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Organizational Structure Interview Organizational Structure Interview Koffee Kake is a small coffee shop located within my community that sells coffee and pastries and had a small lunch menu. The Koffee Kake was opened in 2007‚ currently employs 14 part time employees and has annual sales of approximately $500‚000. This small business was selected because it has grown and thrived over the years even though they must compete with a nationally recognized coffee shop that is located just
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