Infor CRM (Customer Relationship Management) Create growth and loyalty through continuous customer dialogue. Leading customer-focused companies view every customer interaction as an opportunity to make a new offer‚ improve retention‚ increase revenue‚ build loyalty‚ or strengthen their brand. Infor CRM (Customer Relationship Management) helps companies optimize customer relationships by integrating marketing‚ sales‚ and service. By providing a full 360-degree view of customers‚ the system
Premium Customer relationship management Marketing Customer service
ZARA Income Statement Period Ending: 2012 31/12 2011 31/12 2010 31/12 2009 31/12 Total Revenue 82.98 78.19 89.69 76.7 Revenue 82.98 78.19 89.69 76.7 Other Revenue‚ Total - - - - Cost of Revenue‚ Total 60.29 56.72 59.02 52 Gross Profit 22.69 21.47 30.67 24.7 Total Operating Expenses 77.61 73.35 74.12 63.51 Selling/General/Admin. Expenses‚ Total 3.69 3.24 3.96 3.56 Research & Development - - - - Depreciation / Amortization 13.63 13.38 11.14 7
Premium Generally Accepted Accounting Principles Balance sheet Asset
ZARA是西班牙Inditex集团旗下的一个子公司，它既是服装品牌，也是专营ZARA品牌服装的连锁零售品牌。1975年设立于西班牙的ZARA，在世界各地56个国家内，设立超过两千多家的服装连锁店。ZARA深受全球时尚青年的喜爱，设计师品牌的优异设计，价格却更为低廉，简单来说就是让平民拥抱High Fashion。 Zara‚ a Spanish-based chain owned by Inditex‚ is a clothing retailer who has taken a new approach in the industry. Zara stores are company-owned‚ except where local legislation forbids foreigner-owned businesses. It was first open in 1975‚ originally a lingerie store‚ then the product range expanded to incorporate women’s fashion‚ menswear
Free Fashion Clothing Inditex
Strategy‚ Organization ZARA perspective To what extent is the Zara production model relevant for other industries? The Zara’s production model is relevant to other industries because it is out of the regular productions frames. It is focused on the product and the customer; it doesn’t separate one from other‚ for Zara the homework is not done until the costumer owns its product. Buying in Zara is taking a chance‚ Zara knows its market very well and knowing this they developed strategy that includes
Free Outsourcing Management Good
becoming increasingly common. How do you think Zara should adjust its distribution system to deal with this growing phenomenon? An important factor in the Zara brand success story is consistency in who’s running the show. Approximately 92 percent of all six-hundred-fifty-something locations are owned entirely by Zara‚ allowing for greater control over the brand’s execution strategy. Also‚ the ability to produce over half of its own product enables Zara to churn out new clothing lines every few weeks
Premium Marketing Retailing Brand management
After approaching a Reiss and Zara Store in Oxford circus‚ speaking to staff and doing some more research on the internet i have come to notice both ZARA and REISS are a growing profitable companies. When looking at REISS THE BRAND: Reiss a retailer of “own brand” quality fashion menswear and womenswear that established itself in London in 1970. The brand has become reorganized as a progressive‚ fashion-led retail company. Designing and producing own –label ranges it offers an aspirational look
Premium Fashion Strategic management Competition
Lecture 5 External Environment Parts of these slides are material developed and copyrighted by Johnson‚ Scholes & Whittington (2006) and Lynch (2006) Sustainable Competitive Advantage • One of the main purposes of analysing competitors is to explore where and how sustainable competitive advantage (SCA) can be generated • Public service and not-for-profit organisations may also wish to explore SCA as they may be in competition for finance from external bodies • SCA will probably require
Premium Barriers to entry Porter five forces analysis Strategic management
Assessment Task 4 BSBRSK501A Manage risk Prompt questions 1. What are three ways that research can be conducted for risk-related issues‚ and for each way‚ briefly describe how it may be done. Qualitative analysis may be useful as an initial screening to identify if further analyse of risk is required‚ when the analysis is appropriate for decisions‚ when numerical data or resources are inadequate. Semi-quantitative analysis sets values to the risks in order to produce a more
Premium Management Risk management Insurance
Competitors’ customers Even though Zara can survive with the highest market share in the clothing market‚ still there are those competitors out there that Zara might gain more of their customers if it applied new marketing strategies . There’ 4 main competitors that the company should consider‚ including H&M‚ Mango‚ Uniqlo and Gap. For H&M ‚it has the customers that are mostly similar to Zara which mostly are women that are into fashionable clothes‚ want to follow the trends but are more price-conscious
Premium Marketing Fashion Target market
CHAPTER Marketing Channels Delivering 12 Customer Value PRE VIEWING We now arrive at the third marketing mix tool—distribution. Firms rarely work alone in creating value for customers and building profitable customer relationships. Instead‚ most THE CONCEPTS are only a single link in a larger supply chain and marketing channel. As such‚ an individual firm’s success depends not only on how well it performs but also on how well its entire marketing channel competes with competitors’ channels
Premium Marketing