Comparison of Zara and Benetton Supply Chains REPORT Master Supply Chain and Purchasing Management (MSCP) Date 11.02.2010 Outline I. Supply Chain strategy 3 II. Supply Chain structure 5 III. Supply Chain processes 6 IV. Supply Chain management practices 7 V. Supply Chain performance 8 VI. Strengths and weaknesses 9 Bibliography 10 Appendix 11 I. Supply Chain strategy The purpose of this report is to compare the supply chains of Zara and Benetton‚ two global players of
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Customers First‚ a company that provides outsourced customer service for various of small to medium sized companies. Customers First manages all customer service for their clients through a call center and via online for internet support. Over the years Customer First has rapidly grown and now employs more than 150 customer service representatives and other support staff. The Human Resources Director Deborah has noticed the quick growth within the company has caused some issues with the structure
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Executive Summary In recent months‚ Zara has observed the demand for a second retail shop in Bulgaria‚ located in Plovdiv. Therefore‚ the business aspect for this project is the growing and developing of the trademark Zara. The fact that Zara already has its first shop in Bulgaria (Sofia) and the profits are really higher‚ leads to the assumption that the project for opening a second shop will gain even higher results in the future. What is more‚ there is an analysis that shows the more and more increasing
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Sainsbury’s Customer Care Strategy Sainsbury aims at building on and stretching the lead in food. By sharing customers’ passion for healthy‚ safe‚ fresh and tasty food‚ Sainsbury’s will continue to innovate and provide leadership in delivering quality products at fair prices. Sainsbury will continue to accelerate the development of non-food and service following the principles of quality and to provide a broader shopping experience for customers. Sainsbury commits to reach more customers through additional
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Zara Case Study Main Problems of the Company: Although it seems that the highly centralized distribution system that Inditex uses when it comes to Zara’s operations proves to be profitable and sustainable‚ in the long run in may lead to an impasse in several different directions for the clothing manufacturer. Sustainability of the Global Expansion: Although the centralized decision making reduces the whiplash effect on the overall supply chain‚ this strategy is not entirely without its drawbacks
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Zara Fast Fashion Case Study 1- What’s behind Zara success? Zara success comes not only from adapting the latest to the latest trend in fashion through what they sell‚ it’s mostly from how fast they deliver their cutting edge fashion and the most current trend to eagerly awaiting customers ahead of all the competitors through their fast distribution system. Zara can take new fashion concept through design‚ manufacturing and store shelf-placement in as little as 2 weeks whereas competitors take
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Introduction The essay is based on a case study which is related to the study of Zara. Within this essay it evaluates the production and logistics techniques utilised by Zara. The essay outlines the quick response (QR) and how it impacts the inventory levels and customer service. Hence the essay outlines systems used and how these help to utilise the competitive advantage within the clothing market. Zara uses a vast number of production and logistics techniques which help utilise the competitive
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Business Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe‚ Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez‚ Marvin T. MEMBERS: Lansangan‚ Chimova Parker‚ Harley Mae P. Quioc‚ Christian Paolo Santana‚ Karen F. June 29‚ 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service‚ a process that creates benefits by facilitating either a change in customers‚ a change in their physical possessions
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell of fashion‚ such
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The case of Zara: a supposed exception to globalization The article written by Nebath Tokatli is about the case of Zara‚ a fast fashion retailer company supposed to be an exception to the global trend of this sector. The author‚ after a brief introduction in which she declares her purpose to demonstrate this idea to be false‚ starts describing the change in the culture of fashion from “houte couture” and ready-to-wear too fast fashion. Fast fashion retailers do not directly invest in design
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