The role of market orientation on company performance through the development of sustainable competitive advantage: the Inditex-Zara case Andres Mazaira  University of Vigo‚ Oureuse‚ Spain E. Gonzalez  University of Vigo‚ Oureuse‚ Spain Ruth Avendano Ä University of Vigo‚ Oureuse‚ Spain Keywords Market orientation‚ Competitive advantage‚ Clothing industry‚ Organizational culture Abstract This paper has been developed as a part of research seeking to verify the effects of organisational
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Zara Case Analysis Operations Management MBM1110 Table of Contents Executive Summary ................................................................................................................................. 3 Introduction ............................................................................................................................................ 3 Outstanding Operational strategies .......................................................................................
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The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers
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Final Project: Zara Logistics Introduction Zara is a Spanish-based retail chain owned by the group Inditex who has taken a new approach in the industry and has completely changed the fashion world. Zara specializes in inexpensive fashions for women and men between the ages of 16 and 35. Zara has created a competitive advantage: they own their in-house production and they have an impressive logistic strategy. By owning its in-house production‚ Zara is able to be flexible in the variety‚ amount
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3- Zara Vertical integrated Supply Chain To analyze ZARA supply chain‚ it is interesting to look closely at the product design‚ inventory management‚ evaluation of suppliers and vendors‚ logistics management‚ material management‚ time scheduling‚ information systems which are the main contributors in allowing Zara to offer cutting edge fashion at affordable prices. It is also interesting to consider other key performance indicators of Zara comparing to other peers in the retail market. 3.1- Design
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the only thing they need to do. In today’s rapidly moving world consumers don’t stick with products for life. Advertisements and an increased feeling of independence have created consumers that will switch brands or products as soon as the feel the need to do so. What company’s look for in this consumer environment is creating a so-called brand loyalty. This paper will explore the ways companies go about in creating this brand loyalty and it will investigate the circumstances and effects that come
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Customers may not necessarily the same as consumers. Consumers go through a five-stage decision-making process in any purchase. It includes need recognition & problem awareness‚ information search‚ evaluation of alternatives‚ purchase‚ and post purchase evaluation. Clearly the buying process starts a before the real purchase has been made and evaluation continues long after buying a product. Need recognition & problem awareness:-the first process in the decision making process is need recognition
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Beowulf Beowulf was written by a Anglo-Saxon Scop‚ or storyteller‚ and tells a story about a hero‚ Beowulf‚ who comes to help the Danes fight the dreaded Grendal. Beowulf is a classic epic hero and is honored by being passed down in the story. Beowulf embodies the ideals of conduct in the Anglo-Saxon culture by being loyal‚ seeks fame and glory‚ and performs brave deeds. Beowulf is loyal to the Geats (which is his people)‚ the Danes (Hrothgar’s men)‚ and Anglo-Saxon
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Management is a cross-function approach that includes managing the movement of raw materials into the organisation‚ internal processing of materials into finished products‚ and the movement of finished products out of the organisation and toward the end-consumer. Effective Supply Chain Management involves business process integration‚ which demands collaboration between buyers and suppliers‚ joint product development‚ a homogeneous infrastructure‚ and shared information (Wailgum‚ 2008). At a high level‚
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INTERNATIONELLA HANDELSHÖGSKOLAN HÖGSKOLAN I JÖNKÖPING Customer Loyalty Research - Can customer loyalty programs really build loyalty? Bachelor thesis within Business Administration Author: Kellgren Cecilia Moradi Ladan Romppanen Maiju Tutor: Jönköping Johansson Anette‚ Raviola Elena January 2007 JÖNKÖPING INTERNATIONAL BUSINESS SCHOOL Jönköping University Kundlojalitets forskning - Kan lojalitetsprogram verkligen skapa lojalitet? Kandidat uppsats inom Företagsekonomi Författare:
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