TOTAL QUALITY MANAGEMENT UNIT 1 ELEMENTS OF TQM BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers. Do it right the first time: avoiding rework. Focusing on prevention than inspection. Constantly improve. Imbibe quality as an attitude in employees Telling staff what is going on by improved communications and regular briefings Competition is increasing and becoming global. Companies have to be more responsive and offer
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TOTAL QUALITY MANAGEMENT - BHEL The top management of BHEL initiated TQM movement during 1994 and decided to follow the EFQM (European Foundation for Quality Management) adopted by Confederation of Indian Industry (CII) titled “The CII model for Total Quality Management”. The following are a few internationally recognized TQM Models: 1. Demings Model - Adopted by Japanese Organisations 2. Malcolm Baldridge Model - Adopted by American Organisations 3. EFQM Model - Adopted by European
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banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees. Marketing a bank is not just the same as marketing an FMCG company. TQM‚ if effectively formulated and practised‚ provides extreme ease and clear direction to a bank marketeer in understanding what makes his bank the first choice to its customers before other banks. What is effective TQM as far as a bank is concerned
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VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING EMPLOYEES OF THE COMPANY 10. SUSTAINABILITY
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Total Quality Management Program: BBA Section: A Final project Submitted to: Mr. Haris Aslam Submitted by: Usman Riasat 094005118 Humza Arshad 094005138 Ahmed Ali Awan 094005182 Muhammad Saad 094005199 DATE: 29-12-12 REMARKS _____________________________________________________________________________________________________________________________________________________________________________________
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ZARA CASE 1. Which theory is the best representative of Zara’s (Index’s) internationalization? Zara has applied the Uppsala internationalization model to their strategy‚ and even more than that. This theory shows that international activities require both general knowledge and market-specific knowledge. Therefore‚ the more understanding the company has in a specific market‚ the more value and succeed they can create. That is also exactly what Zara applied to their internationalization strategy during
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to BusinessWeek‚ "Zara was a fashion imitator. It focused its attention on understanding the fashion items that its customers wanted and then delivering them‚ rather than on promoting predicted season’s trends via fashion shows and similar channels of influence‚ which the fashion industry traditionally used." 5 Zara‚ the fashion retail chain‚ is a subsidiary of Inditex Group owned and managed by Spanish tycoon Amancio Ortega. Inditex includes several major brands‚ namely‚ Zara‚ Massimo Dutti‚ Pull
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Zara case paper Analysis Zara: IT for Fast Fashion Case Analysis Abstract This case paper makes a possible business analysis of Zara‚ A successful Spanish accessories and clothing retailer of Inditex (Parent Company). The case analysis objective is to discuss on its POS systems to be continued on DOS based operating systems or to upgrade. A brief analysis of Zara’s business model. The factors helped Zara to succeed with minimal infrastructure. An overall analysis of strength
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Summary: Zara is an apparel chain owned at operated by the Inditex of Spain. It was founded by Mr. Amancio Ortega Gaona; currently Spain’s richest man. Zara specializes in fast fashion. At the end of fiscal year 2001 Zara was operating 1‚284 stores world wide and had total revenue of 3‚250 million. Inditex’s headquarters and its major assets are located in the Galacia region of Spain. Inditex also operates five other chains: Massimo Dutti‚ Pull and Bear‚ Bershka‚ Stradivarius and Oysho. Zara owns
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HONDA Introduction In a fast-changing world and in a turbulent automotive industry in particular‚ Honda seeks to remain compact and efficient. With PQM Honda has introduced a company approach that is based on systematic methods and which aims to achieve excellent results through a focus on customers‚ continual quality improvement‚ and participation by everybody. Honda’s goal is to improve the feasibility and to strengthen the presence of Honda in the world automotive market. The Honda story begins
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