Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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Customer Service in Tourism Introduction The tourism industry has for long been known as one of the most profitable industry in the economic world today. The rapid growth of the said industry has increased in demand thus causing high competition in the sector. It is thus vital that quality customer services be implemented to win tourists in this very competitive industry. According to Noe (2010)‚ customer service defines
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International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to
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http://geert-hofstede.com/. (2013). http://www.geerthofstede.nl/. (2013). http://www.thtconsulting.com. (2013). Brannen M.Y‚ S. J. (2000). National culture‚ networks‚ and individual influence in a multinational Cheung and Chuah‚ K. (1999). Conflict management styles in Hong Kong industries Claire Halverson‚ T. S. (2008). Effective Multicultural Teams: Theory and Practice (Vol De Drue & Weingart. (2003). Task versus relationship conflict‚ team‚ and team member satisfaction Druskat‚ V. W. (2001). Building
Free Culture Cross-cultural communication Geert Hofstede
Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Critical Analysis of Quality Management Between “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” This essay will focus on the different approaches to quality management of two well-known organizations‚ the “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” situated in New York City’s west village. By analyzing both cases with the workings of Total Quality Management (TQM) and Service Quality. The Four Seasons first
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The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0307-4358.htm MF 39‚2 116 Received 17 June 2012 Revised 3 October 2012‚ 16 October 2012 Accepted 1 November 2012 The impact of corporate governance on working capital management efficiency of American manufacturing firms Amarjit S. Gill The University of British Columbia (Okanagan Campus)‚ Kelowna‚ Canada‚ and Nahum Biger School of Business‚ Academic Center Carmel‚ Haifa‚ Israel Abstract
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Servicescape as an Antecedent to Service Quality and Behavioral Intentions] [Author Details: Mandatory] Author 1 Name: Daire Hooper Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 2 Name: Joseph Coughlan Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 3 Name: Michael R Mullen Department: Department of Marketing‚ Barry Kaye College of
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