"Zeithaml and bitner 2000 service quality integrating customer focus across the firm journal of marketing vol 62 p 75" Essays and Research Papers

Sort By:
Satisfactory Essays
Good Essays
Better Essays
Powerful Essays
Best Essays
Page 40 of 50 - About 500 Essays
  • Good Essays

    Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure

    Premium Customer Sales Customer service

    • 1214 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Strategic Marketing - P&G

    • 2541 Words
    • 11 Pages

    Personal Products. However‚ P&G was not able to maintain consistent performance throughout its history. Because of failed leadership of former CEO Mr. Durk Jagar from 1999 to 2000P&G experienced difficult time because of inappropriate strategic direction. The company during that time was shaken from its heart as Jagar tried to implement some of the fundamental changes at the root of the consumer goods giant. Jagar’s efforts included modification of company’s culture‚ shifting P&G product portfolio into

    Premium Marketing Innovation Supply and demand

    • 2541 Words
    • 11 Pages
    Good Essays
  • Powerful Essays

    International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1 No. 1

    Premium Bank

    • 2925 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    The current issue and full text archive of this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research

    Premium Airline Avianca Quality of service

    • 5663 Words
    • 23 Pages
    Good Essays
  • Good Essays

    SERVICE QUALITY OF TOURIST CAMPS IN MONGOLIA OYUN MYAGMAR Project submitted in partial fulfillment of the requirements for the degree BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT at RAFFLES UNIVERSITY Ulaanbaatar‚ MONGOLIA September‚ 2008 DECLARATIONS I declare the following: 1. That the material contained in this internship project/dissertation is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they

    Premium Tourism Sampling

    • 16369 Words
    • 66 Pages
    Good Essays
  • Good Essays

    Services Marketing 1) Find information about the industry as a whole (no of players; billings; contribution to GDP; market size; Key trends; market leader/s; key stakeholders (customers‚ bankers‚ end-users etc). Industry: Car rental Company: Meru Cabs * In last one decade one can see how the car rental industry has shifted its base from unorganised sector to organised one. * Car rentals increase 14% in current value terms in 2011 to Rs313 million‚ with transactions touching

    Premium Customer service Customer Marketing

    • 5248 Words
    • 21 Pages
    Good Essays
  • Powerful Essays

    Investigation of online service quality of HSBC‚ with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology

    Premium Bank Quality of service Online banking

    • 18394 Words
    • 74 Pages
    Powerful Essays
  • Best Essays

    Service Dominant Logic Introduction: Service dominant logic view of marketing has changed from the traditional‚ foundational‚ goods dominant logic of exchange‚ in which goods were the focus of exchange and services that marketing inherited from economics a little more than 100 years ago to service as the basis of economic and social exchange. Service dominant logic has bought a paradigm shift in marketing from goods centred “value is embedded in output” dominant logic where focus was on the efficiencies

    Premium Marketing

    • 3559 Words
    • 15 Pages
    Best Essays
  • Good Essays

    CUSTOMER SERVICE AT THE MARIGOLD HOTEL1 One bright summer morning in March 2010‚ owner and General Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality

    Premium Hotel Hotels Star

    • 1023 Words
    • 5 Pages
    Good Essays
  • Best Essays

    Marketing Customer analysis on equine industry and products Contents 1.0 Introduction 2.0 Rationale for a new product 3.0 Target Market 4.0 Rationale for Brand Position 5.0 Marketing Mix 6.1 Product 6.2 Price 6.3 Place 6.4 Promotion 6.0 Conclusion 7.0 References Marketing strategy for a new product 1.0 Introduction Marketing a new product requires strategic planning and research into the target market. The equestrian market is vast

    Premium Marketing

    • 3293 Words
    • 14 Pages
    Best Essays
Page 1 37 38 39 40 41 42 43 44 50