For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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The Healing Hospital – A Daring Paradigm Katherine Perona 02 June 2013 310HL-V – Spritiuality in Health Care Prof. Verree Laughlin The Healing Hospital – A Daring Paradigm 2 The medical community has reached a very important nexus in terms of providing care to the injured and infirm that find themselves in a hospital environment. The so-called Healing Hospital represents a radical shift
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The challenges of creating a healing environment and the components of healing hospitals When a new hospital is being planned and built‚ the main focus is based on the number of beds it will house‚ the location of each department‚ how many it will employ and the main item is cost of the project but a healing environment is based on helping the patients feel safe‚ comfortable and stress free. These hospitals will deal with components or needs which include love‚ meaning in life‚ forgiveness and hope
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DISSERTATION ON M EDICAL TOURISM IN INDIA: STRATEGY FOR ITS DEVELOPMENT CRISIL Y OUNG THOUGHT LEADER SERIES ‚ 2004 Submitted By Gowri Shankar Nagarajan‚ G-216‚ IIM-B Hostels‚ Indian Institute of Management-Bangalore‚ Bannerghatta Road‚ Bangalore – 560076 Email: gowris03@iimb.ernet.in Phone: 91-80-31 Word Count: 2508 (Excluding References‚ Appendix‚ Footnotes & Table 1) INDIAN INSTITUTE OF MANAGEMENT BANGALORE CRISIL Young Thought Leader Series‚ 2004 Gowri Shankar Nagarajan
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Shouldice Hospital Limited A Brief History: Dr. Edward Earle Shouldice graduated from the University of Toronto in 1916. By 1940‚ Dr. Shouldice was operating a private medical and surgical practice‚ lecturing at the University of Toronto‚ and pursuing research work in areas of advancing medical knowledge. During World War II‚ he was called to serve on the Medical Examining Board. Dr. Shouldice‚ a major in the army‚ found that many young men willing to serve their country had to be denied enlistment
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Hospital Standards for Accreditation for Afghanistan Section 5: Administration and Management Human Resource Management in Hospitals Hospital Standards for Accreditation for Afghanistan: Assessment of Progress in Achieving the Standards Hospital Department or Area: Hospital Facility: Assessor: Human Resource Management in Hospitals __________________________________________ __________________________________________ Date of assessment: ____________________ Standard Number Standard
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OPERATIONS MANAGEMENT CASE 1 Shouldice Hospital Introduction Shouldice Hospital‚ set up in 1945 by Dr. Earl Shouldice‚ is located near Toronto. It follows the business model of focus on a single standardised service for a narrow target of consumers‚ rather than to provide customised solution (as in a general clinic or hospital). It focuses on providing quick‚ convenient‚ and reliable cure for external types of abdominal hernias. The Hospital uses its own technique‚ called the Shouldice
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Shouldice hospital is located in Toronto. Éäñýèçêå áðü ôïí Dr. Earle Shouldice ï ïðïßïò êáôÜ ôçí äéÜñêåéá ôïõ 2 ðáãêüóìéï ìåôÜ áðü ìåëÝôç áíáêÜëõøå íÝá ôå÷íéêÞ ãéá íá ãéáôñåýåé hernias êáé ôáõôü÷ñïíá íá Ý÷ïõí ïé áóèåíåßò fast recovery. ¹ôáí êáëýôåñç ôå÷íéêÞ áðü üëåò ôéò Üëëåò åðåéäÞ: a) high quality(÷áìçëü ðïóïóôü åðáíåìöÜíéóçò 0.8%) b)fast recovery 4-7 days c)low cost Target market: people with external type of abdominal hernias 82%Ýêáíáí ãéá ðñþôç öïñÜ êáé ôï 18% åß÷áí îáíáêÜíåé óå Üëëï íïóïêïìåßï
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Healing Hospital: A Daring Paradigm Introduction Healing hospital paradigm is a model in health care provision that focuses on recovery and return to wellness of the whole body. This is contrary to the cure model used in traditional hospital which focuses on eradicating the disease. Healing health care focus of the need of the entire being rather than focusing on curing the physical ailment. This concept advances the idea that apart from addressing the physical needs‚ the healing process should
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quality of care for Medicare patients since the Affordable Care Act was passed in 2010. In 2012 CMS implemented a program called The Hospital Readmissions Reduction Program (HRR)‚ this program is intended to improve health care for patients with Medicare to improve the quality of care that is provided versus the quantity of care. This program provides incentives to hospitals‚ which is intended to reduce costly and unnecessary readmissions (Centers for Medicare and Medicaid Services‚ 2016). The conditions
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