report has been prepared on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer
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Relating Pairs of Non-Zero Simple Zeros of Analytic Functions Edwin G. Schasteen⇤ June 9‚ 2008 Abstract We prove a theorem that relates non-zero simple zeros z1 and z2 of two arbitrary analytic functions f and g‚ respectively. 1 Preliminaries Let C denote the set of Complex numbers‚ and let R denote the set of real numbers. We will be begin by describing some fundamental results from complex analysis that will be used in proving our main lemmas and theorems. For a description of
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Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
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difference of service quality of the cafes at University Kuala Lumpur (UniKL)‚ Malaysian Institute of Industrial Technology (MITEC) campus using a sample of 29 usable questionnaires gathered from bachelor and diploma students of UniKL MITEC itself. The outcomes of hierarchical regression analysis showed six important findings; the price of the food for both cafes‚ the foods taste‚ the cleanliness of the cafes‚ worker attitude with the customer‚ the variation of the foods and the time services. This result
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IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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Strategic Quality Management (SQM) Implementation Plan Canon Business Process Services‚ Inc. I. Company Overview Canon Business Process Services is an international company with a presence in over 100 countries and employing over 10‚000 people. The company provides solution-oriented products and services to customers in the various corporate structures including oil and gas companies‚ manufacturing‚ corporations‚ and multi unit distributers which are predominantly part of energy organizations. The
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A ZERO WAGE INCREASE AGAIN? INTRODUCTION The given case is about a company named House Hearth & Home. The company deals in hardware‚ house ware‚ building supplies and home furnishings. Its annual sales were around Cnd$20 million. The profit margin has tightened due to the 2008 economic crisis because of which there was no wage increase in 2009-2010. The company owner Mark Coglin is in dilemma whether to give a wage increase this year or not‚ which would mean no increase in salary for 3 consecutive
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Drink Brand 27 Table 1: Sample Profile 25 Table 2: Favorite Drink 26 Table 3: Favorite Soft Drink Brand 27 Table 4: Importance of Criteria 28 Table 5: Calories Concern * Gender Crosstabulation 29 Table 6: Coke Zero Recognition 29 Table 7: Media 30 Table 8: Times Drinking Coke Zero within last week 31 Table 9: Mean and Standard Deviation from each Construct 31 Table 10: Hypothesis 1-1 32 Table 11: Hypothesis 1-2 32 Table 12: Hypothesis 1-3 33 Table 13: Hypothesis 2-1 34 Table 14: Hypothesis
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