Introduction Quality of services is the most important aspect in banking too. Business success can be reinforced if you conscientiously search for newer and more effective ways of improving the quality of your ways of serving your customer. Your organisation becomes more useful to the society as a whole thus. As far as banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees
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long-lasting relationships with their customers and increase their revenues and profits. CRM in the banking sector is of greater importance. The aim of this study is to explore and analyze the strategic implementation of CRM in selected banks of Pakistan‚ identify the benefits‚ the problems‚ as well as the success and failure factors of the implementation and develop a better understanding of CRM impact on banking competitiveness as well as provide a greater understanding of what constitutes good CRM practices
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dramatic increase in the usage of internet has enabled the development of different businesses like the banking‚ insurance; supermarkets and other related elements like hospitals have also integrated the information technology into different segments of their operations. This research paper tries to look at the different segments which are playing part especially in terms of internet banking and the other relevant operations being undertaken by them and the challenges faced in this respect would
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Types of Cheque Crossing/ Types Of Cross Cheque: General crossing Special crossing Restrictive crossing General Crossing: A cheque is said to be crossed generally when it bears across its face any of the following: Two transverse(cross) parallel lines. Two transverse parallel lines with the word “And Company” or “And Co”. Two transverse parallel lines with any abbreviation of the word “& Company”. Two transverse parallel lines with the words “Not Negotiable”. Two transverse parallel lines
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Green Banking Strategy: An Innovative Model for Sustainable Financial Inclusion in Emerging Markets Dr. Broto R. Bhardwaj‚ Dean‚ Research and Ms. Aarushi Malhotra‚ PH.D Scholar‚ Bharati Vidyapeeth University‚ Institute of Management and Research‚ New Delhi Abstract "Green Banking"‚ an effort by the banks to make the industries grow green and in the process restores the natural environment. This concept of "Green Banking" will be mutually beneficial to the banks‚ industries and the economy by enhancing
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[pic] ISLAMIC BANKING: IS IT REALLY “ISLAMIC”? By: Omar Mustafa Ansari & Faizan Ahmed Memon Is it really Islamic? …. In this era of development and growth in Islamic finance and banking‚ this is a question being raised at every forum by various quarters. All those who raise this question‚ are undoubtedly well-wishers of Islam‚ Islamic economic system and Muslim Ummah. Accordingly‚ while we celebrate the achievements of Islamic banking on one hand‚ we should not
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Introduction1 The term ‘‘banking’’ can be applied to a large range of financial institutions‚ from savings and loans organisations to the large money-centre commercial banks in the USA‚ or from the smallest mutually owned building society to the ‘‘big four’’ shareholder owned banks in the UK. Many European countries have large regional/cooperative banks in addition to three to five universal banks. In Japan‚ the bank with the largest retail network is Sumitomo Mitsui Banking Corporation‚2 but its main
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An Executive Development Program on ’Green Banking Initiative: Opportunities for Bangladesh’ was organized by Islami Bank Bangladesh Ltd (IBBL) on September 28‚2010 at the Mohammad Younus Auditorium of Islami Bank Tower in the city. Presided over by Mohammad Abdul Mannan‚ Managing Director of the Bank‚ Prof Dr Bandana Saha‚ Director General of Bangladesh Institute of Bank Management (BIBM) was present in the program as Chief Guest. The key discussion was presented by Dr Shah Md Ahsan Habib‚ Associate
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Green Banking means promoting environmental-friendly practices and reducing carbon footprint from the banking activities. It is also called ethical or sustainable banking. For banking professionals green banking involves the vision of sustainability‚ ethical lending‚ conservation and energy efficiency. A green bank is controlled by same authorities as what a conventional bank does‚ but it holds some distinctive characteristics over conventional banking practices. In conventional banking practices
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with not only general information about its services but also the opportunity of performing interactive banking transactions. In electronic banking‚ bank customers can request information and carry out most banking services (e.g. balance reporting‚ inter-account transfers‚ and bill payment) via a telecommunication network without the need to go at the bank’s branch offices. Electronic banking comprises all electronic channels customers use to access their accounts‚ including the Internet and recently
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