SYNOPSIS ON A study on the factors influencing the purchase of Yamaha bikes in Delhi region To be submitted for the partial fulfillment for the degree of Masters of Business Administration (MBA) Under the Guidance of Dr.S.C.Gaur (Associate Professor) Gitarattan International Business School Submitted By: Surojeet Saha 17219103911 GITARATTAN INTERNATIONAL BUSINESS SCHOOL (Affiliated to Guru Gobind Singh Indraprastha University) ROHINI‚ NEW DELHI- 110085 2011-2013 1) Title
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Behavior therapy has made remarkable headway since its inception in the early 20th century. Emerging in a time when psychotherapy was dominated by Freudian psychanalysis‚ behavior therapy flourished in spite of harsh scrutiny and opposition. Behavior therapy’s themes and characteristics were regarded as deviate and starkly different from the psychoanalytic model. Although techniques now used in behavior therapy have been used throughout history‚ (i.e.‚ such as intentionally soiling drinks to induce
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eleventh organizational ior editi on behav stephen p. robbins Chapter 3 Values‚ Attitudes‚ and Job Satisfaction ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H © 2005 Prentice Hall Inc. All rights reserved. E D I T I O N W W W . PR E N HAL L . C O M / R O B B I N S PowerPoint Presentation by Charlie Cook OBJECTIVES LEARNING After studying this chapter‚ you should be able to: 1. Contrast terminal and instrumental values. 2. List
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Challenging behavior is the term emphasizes that the behaviors constitute a challenge to other people to find effective ways of responding to them. It underlines the idea that the person is not seen as problematic in them. Rather‚ the problem lies in the interaction between the person‚ their behavior and their social environment. Some examples of challenging behavior are destructiveness‚ self-injury‚ and stereotypes mannerisms and so on. Aggression is one of the challenging behaviors. Aggressive
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just walks inside his office. Peter noticed this and decided to just stay on his area. Therefore‚ his behavior on opening the boss’s door is extinguished. Variable Ratio Allan is in a shipment company where they are looking for customers that need their service. He needs to make calls to other companies to look for customers. His behavior is to make calls and his consequence is finding a customer. The ratio is the numbers of calls that he will make and the variable is unknown since he doesn’t know
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CUSTOMER LIFETIME VALUE: MARKETING MODELS AND APPLICATIONS Paul D. Berger Nada I. Nasr ABSTRACT Customer lifetime value has been a mainstay concept in direct response marketing for many years‚ and has been increasingly considered in the field of general marketing. However‚ the vast majority of literature on the topic (a) has been dedicated to extolling its use as a decisionmaking criterion; (b) has presented isolated numerical examples of its calculation/determination; and (c) has considered
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The Verizon Wireless Corporate customer service department has been receiving poor customer service ratings and complaints from customers at our retail stores and via the call center. Verizon Wireless Corporate is a reputable organization that is committed to offer customers the most reliable service on the nation’s best wireless voice and data network. Because of its widely known reputation management needs to be aware of these issues and take action immediately. In order to move forward‚ we must
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Organizational behavior of Tesco Contents Introduction 3 TASK 1 3 1.1 Compare and contrast different organizational structures and cultures of Tesco 3 1.2 Impact on the performance of Tesco’s business activities 5 1.3 The factors that influence individual behavior at Tesco 6 TASK 2 6 2.1 Effectiveness of different leadership styles in Tesco PLC and Siemens AG 6 2.2 How organizational theory underpins the practice of management within Tesco PLC 8 2.3 Evaluate the
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Reichheld‚ Fred (2006). The Microeconomics of Customer Relationships. MIT Sloan Management Review. Vol. 47‚ No. 2 Article Summary The purpose of this article author‚ Fred Reichheld discusses the microeconomics of customer relationships. How customer relationships affect a company’s growth rate and the financial performance. Various companies like‚ General Electric Company uses "net-promoter score" as a metric tool to determine the customer relationships in its company. The NPS system is
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Abstract The study of organizational behavior is importance in order to have a successful work performance. By most estimates‚ organizational emerged as a distinct field around the 1940s. However‚ its origins can be traced much further back in time. The Greek philosopher Plato wrote about the essence of leadership. Aristotle‚ another respected philosopher‚ addressed the topic of persuasive communication. The writings of sixteenth-century Italian philosopher Niccolo Machiavelli laid the foundation
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