Home Kings Cross Radio Cars is a full service minicab hire company specializing in airport transfer‚ seaport transfer and delivery services. Our cabs‚ minicabs and taxi services are available at the most competitive prices with no refusal guarantee. On a single phone call or a mail drop‚ we pick visitors and residents from their places (within Kings Cross) to drop them at their desired destinations. We have become one of the front running companies in the UK for our low cost yet fast moving cab
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Case Study - Enterprise Rent-A-Car 1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Basically‚ ERAC focuses on customers’ convenience. In order to support their convenience‚ ERAC has established a lot of its branches over the regions‚ which makes the company offer rental service within 15 minutes. In addition‚ it provides customers shuttle service to bring them at their homes‚ offices‚ or repair shops without fee. So‚
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Enterprise Rent-A-Car For a business it is very important to find the best location. Making that decision can help you to get more customers and operate efficiently and gaining profit. The largest car rental company in UK and they tried to keep their personal feel of a small business. Managers of branches are given the control and freedom to do what they want to their branches and see to the need for their local area and operate upon it. In that perspective the company set its own values and
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gather like; How satisfied was the customer on his recent car rental from Enterprise? What‚ if anything‚ could Enterprise have done better? Did the customer experience any problems during the rental process? How was the telephone reservation process? How would you rate the car • Handling of paper work • Mechanical condition of the car • Cleanliness of the car interior/exterior? If next time you needed to pick up a rental car‚ how likely are you to call Enterprise?
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The Times 100: Business case studies Recruitment and selection at Enterprise Rent-A-Car Teacher: Timmy Norris Author: Johnny Gat Date of submission: 4th of May Introduction Enterprise Rent-A-Car is a car rental company established in St. Louis‚ Missouri in 1957 by Jack C. Taylor. Its original name‚ “Executive Leasing Company”‚ was renamed to “Enterprise” in honor of the U.S.S. Enterprise aircraft carrier‚ which Taylor served on during World War II. In 2009‚ Enterprise
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Questions -- The importance of customer service at Enterprise Rent-A-Car 1. Describe in your own way the simple technique that Enterprise used to find out how satisfied its customers were with their service. The management team at Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions: a. How would you rate your last Enterprise experience? This is ranked on a scale from ‘completely
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1. How has Enterprise Rent-A-Car(ERAC) defined its service differently than that of the typical national car rental company? (1) As the current CEO says”put customers first because if they are satisfied‚ they’ll come back. Then come the employees. By making sure they are happy‚ well informed‚ and part of a team atmosphere‚ they will provide the best service possible. If you put the customers and the employees first‚ the bottom line will happen.” (2) The second difference is that the company has
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Enterprise Rent-A-Car‚ referred to as Enterprise‚ is a rental car company established in 1957. They provide car rental services as well as oversees commercial fleet management‚ used car sales‚ and commercial truck rental operations. There will be emphases on the history of the company‚ the mission and values‚ corporate responsibility‚ and the particular position of Sales Management Trainee. Enterprise was established by Jack Taylor‚ who renamed the company to Enterprise from Executive Leasing Company
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ZIPCAR Case 1. Who are Zipcar’s primary stakeholders‚ and what are their particular interests? Zipcar’s primary stakeholders include their internal claimants‚ which are the executives and employees such as Scott Grffith; chairman and CEO‚ Steve Case; board of director‚ Ed Goldfinger; CFO‚ and Mark Norman; President and COO. Their particular interests are to drive Zipcar forward giving it strategic growth. They also aim maintain the business model and operations while maintaining focus on customer
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Car Rental System Analyze I planned that my car rental system has the next variables: 1. For the car: Plate number‚ car name‚ car color‚ car speed‚ and rental status. 2. For the customer: Last name‚ first name‚ birthdate‚ telephone number‚ cellphone number and address. 3. For the employee’s: Last name‚ first name‚ address‚ position‚ telephone number‚ cellphone number and birthdate. The rental database should have information’s: 1. When was the car rented (date) 2. When
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