Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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Just as everyone has been an adolescent‚ everyone has seen a depiction of adolescence somewhere in the media. The Suite Life of Zack and Cody is just one of the many forms adolescence is portrayed. In The Suite Life of Zack and Cody‚ adolescence varies from child to child. The twin boys‚ Zack and Cody‚ are wild. They run freely throughout the hotel‚ make a large number of mistakes‚ but eventually learn from them. Maddie‚ a bit older than the two boys‚ is seen as the dependable on with a good head
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Case Study #4: Amber Inn & Suites Work Environment Amber Inn & Suites‚ Inc.‚ formed in 1979‚ operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average‚ each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO‚ the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability
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Microsoft Office applications help keep track of various forms of information. Microsoft Word for example helps in typing and processing Word documents. PowerPoint helps in the delivery of business presentations. The Office suite of programs like Word‚ Excel‚ Powerpoint and probably Access‚ makes the compilation of all the information a relatively simple process compared to doing the work by hand. You can make edits to content and check for and correct errors without having to start over. When all
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The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Definition of Electronic Office Electronic office is a modern office fused together with computer systems and information technology to handle present days demanding office work. Definition of Traditional Office Traditional office is an old office where office work was done or recorded by handwritten or typewritten means in papers. Types of Electronic Office There are many kinds of electronic offices seen operating in today’s corporate
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Department Management Technology Major Office Management Study Plan Department: Management Technology Major: Office Management Department Management Technology Department Management Technology Major Office Management Major Office Management Program description: This Program has been deigned to fulfill the training requirements in local labor market according to the National Professional Standard of Secretary. The topics covered are concepts‚ theories‚ and skills
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Office Politics To be familiar with office politics simply does not mean you have to work in an office. Anyone who has ever had a job‚ anywhere‚ knows how the dynamics among coworkers who are a part of the workplace Office politics seems to be a very big problem according to study done by account temps. According to account temps "Eighteen percent of an administrator’s time — more than nine weeks out of every year — is spent resolving conflicts among employees" ("Surviving Office Politics
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The Paperless(?) Office 1. What are the advantages and disadvantages of the paperless office? There are many advantages to having a paperless office. One advantage is that companies are able to greatly reduce the amount of paper that they use. Not only does this help the environment‚ it helps cut costs within the organization. Companies are also able to improve service through implementing the paperless office. This is because communication is immediate and does not get lost in a
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