Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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capital. The Trust was the managing organization of the dabbawallah meal delivery network. The dabbawallahs’ service‚ often referred to as tiffinwallahs outside of Mumbai‚ was cited internationally by management scholars and industry executives as an exemplar of supply chain and service management. The service had acquired a reputation for its delivery reliability in Mumbai. International interest in the dabbawallahs was largely due to a 1998 article published in Forbes: Mumbai’s "tiffinwallahs"
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Operations Management Project Report Company: Corona Group: J Section: B Group Members: Aatka Zafar BBA 02093054 Adeel Shafique BBA 02093090 Faiza Ahmed BBA 02093071 Usman Ali BBA 02093108 Hina Jabbar BBA 02093052 Submitted to: Sir Sarmad Irfan Executive Summary In this era of globalization and immense competition‚ the only organizations with lean and fittest operations
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Question 1 DEFINE OPERATIONS MANAGEMENT AND DISCUSS ITS ESSENTIAL FEATURES AND THE IMPORTANCE/BENEFITS OF OPERATION PRIORITIES Introduction: Every organization is in business because it has products‚ services and in some cases a combination of the two (i.e. product and service)‚ that it offers customers as a solution to a particular need or want they have. This implies that‚ the very core business of every organization is to get these products and services readily available to customers‚ through
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Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
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face-to-face customer service‚ and usually always has a building for their operations. A “brick and mortar” grocery has advantages and disadvantages compared to an online operation‚ like Theorganicgrocer.com. First of all‚ their major disadvantage is the overhead. The cost of property‚ insurance‚ taxes and staff is much higher for a “brick and mortar” operation than an online operation. The biggest advantage for a “brick and mortar” operation is customer security. To a customer‚ if a company has physical presence
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Assignment 1Course Number: OPM300Intro. to Operations Mgmt Professor: Dr. Nicholas BowersoxDate: 10 April 2013 | Operation management “the hard rock café” | | The Hard Rock Café has been able to not only survive the times but thrive and expand its company. From the changes in its menus to the sale of its trendy merchandise the company continues to stay at the top of the service industry. Continual improvement of its processes and sound management practices make this possible. Hard Rock
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Critical Decision areas of operation management I. Goods and service design. According to Henzer (2004)‚ design of goods and design defines much of the transformation process. The factors of cost‚ quality and human resources must be made during the stage. Operation management of product and services is also different because due to different characteristic and tangible / intangible feature. II. Quality. Customer has a very high quality standard nowadays and operation management decision in quality
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capital‚ management 5. Which appears to provide the best opportunity for increases in productivity? Answer: c. Management 6. When returns to labor capital or management are increased w/o increased productivity‚ prices: Answer: a. Rise 7. Problems in the measurement of productivity include: Answer: d. All of the above 8. The person who introduced standardized‚ interchangeable parts was: Answer: a. Eli Whitney Discussion Questions 1. Why should one study operation management? Answer:
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Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation‚ development‚ production and distribution. It deals with all operations within the organization. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services
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