Customer relationship management (CRM) is a business philosophy and set of strategies‚ programs‚ and systems that focuses on identifying and building loyalty with a retailer’s most valued customers (Levy‚ Weitz 275). A loyal customer is one who is committed to purchasing merchandise and services from a specific retailer‚ he or she resists the efforts of competitors‚ and also has an emotional attachment to a retailer. The four steps involved in the formation of a CRM program are collecting customer
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English 120 11-22-09 Globalization of the Fast Food Industry Imagine a world where almost everyone is overweight‚ and cultural and family traditions do not exist. Eric Schlosser’s book Fast Food Nation: The Dark Side of the All-American Meal explores the effects of the spread of fast-food companies like McDonald’s to other countries. In his chapter “Global Realization” Eric Schlosser claims that “The global expansion of American fast food is homogenizing cultural identities; like Las Vegas
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CRM refers to Customer Relationship Management. It is a strategy that a business or a company to adopt so as to reduce cost and increase profitability by increasing customers’ loyalty and satisfaction‚ i.e. the knowledge about their customers’ needs and wants… etc. By knowing their customers‚ companies can store customers information so as to for future analysis and manage the customers relationship. In CRM‚ it will mainly go through 4 processes‚ i.e. identify the customers‚ differentiate them by
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and It’s Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
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Nicholas Smith April 27‚ 2009 Principles of Economics Paper - The USA ’s Fast Food Industry Fast food restaurants represent one of the largest segments of the food industry with over 200‚000 restaurants and $120 billion in sales in the U.S. alone. Fast food restaurants‚ also known as quick service restaurants‚ are noted for their short food preparation time. Some of the largest players in this category include international giants like McDonald ’s and Yum! Brands‚ national chains such as Wendy
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service restaurant (QSR) industry‚ also known as the fast food industry‚ consists of a large variety of restaurant types‚ including but not limited to ice cream parlors‚ fast food restaurants‚ pizza parlors‚ coffee shops. With all of these different types of eateries‚ the QSR industry makes up a massive section of small businesses in America. This means that the market size is large‚ and that there are not restrictive barriers to entry. Some of the giants in the fast food industry are McDonald’s (MCD)
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paragraphs‚ we will briefly discuss whether CSR are necessary and the effectiveness of CSR. As the competitors have started showing they are socially responsible‚ it becomes necessary for a fast food corporation to consider the need and importance of CSR if it wants to stay at an advantaged position in the fast food industry. As consumers have more choices due to globalization and consider more today‚ it may be necessary for a corporation to show it is socially responsible to attract consumers. According
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get a feel for Peter Elbow’s “believing game‚” write a summary of some belief that you strongly disagree with. Then write a summary of the position that you actually hold on this topic. Zinczenenko arguments says that fast food companies are making people fat. Fast food industry is vulnerable. They are marketing product with proven health hazards and no warning labels. It will results in to make children more sick‚ obese and angry. His arguments are strong enough to convince the situation according
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The fast food industry of China is experiencing phenomenal growth and is one of the fastest growing sectors in the country‚ with the compounded annual growth rates of the market crossing 25%. Further‚ on the back of changing and busy lifestyle‚ fast emerging middle class population and surging disposable income‚ the industry will continue to grow at apace in coming years. These are the findings of our just-released research report “China Fast Food Analysis”. This report provides extensive research
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The fast food industry is affecting our country and we can have things done about it. In 2006‚ Chew On This was written by Eric Schlosser and Charles Wilson to give the reader a piece of reality about what happens to food and where it comes from before being served. They wrote the book so that readers could have a better understanding of where processed foods come from and educate them about different methods of manipulation used by the fast food industry. What the fast food industry is doing
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