Preview

02642060601011723

Powerful Essays
Open Document
Open Document
9053 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
02642060601011723
This article was downloaded by: [University of Stirling Library]
On: 25 February 2015, At: 06:25
Publisher: Routledge
Informa Ltd Registered in England and Wales Registered Number: 1072954
Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH,
UK

The Service Industries Journal
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/fsij20 Strategic Choice and
Organisational Context in HRM in the UK Hotel Sector
Nick Wilton

a

a

Bristol Business School, UWE Bristol , Frenchay
Campus, Coldharbour Lane, Bristol, BS16 1QY, UK Email:
Published online: 25 Jan 2007.

To cite this article: Nick Wilton (2006) Strategic Choice and Organisational Context in HRM in the UK Hotel Sector, The Service Industries Journal, 26:8, 903-919, DOI:
10.1080/02642060601011723
To link to this article: http://dx.doi.org/10.1080/02642060601011723

PLEASE SCROLL DOWN FOR ARTICLE
Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform.
However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content.
This article may be used for research, teaching, and private study purposes.
Any substantial or systematic reproduction, redistribution, reselling, loan,



References: Atkinson, J. (1984) Manpower strategies for flexible organisations, Personnel Management, 16(8), pp.28–31. Boxall, P. and J. Purcell (2003) Strategy and Human Resource Management, Basingstoke: Palgrave. Croney, P. (1988) An investigation into the management of labour in the hotel industry. Unpublished MA thesis, University of Warwick. Cully, M., O’Reilly, A., Millward, N., Forth, J., Woodland, S., Dix, G. and Bryson, A. (1998) The 1998 Workplace Employee Relations Survey, London: DTI. Deery, M. and Jago, L.K. (2002) The core and the periphery: an examination of the flexible workforce model in the hotel industry, International Journal of Hospitality Management, 21, pp.339–51. Evans, P. and Lorange, P. (1989) Two logics behind HRM. In P. Evans, Y. Doz and A. Laurent (eds), HRM in International Firms, Basingstoke: Macmillan. Goodman, J., Earnshaw, J., Marchington, M. and Harrison, R. (1998) Unfair dismissal cases, disciplinary procedures, recruitment methods and management styles, Employee Relations, 20(6), pp.536–50. Guerrier, Y. and Deery, M. (1998) Research in hospitality human resource management and organisational behaviour, International Journal of Hospitality Management, 17, pp.145–60. Guerrier, Y. and Lockwood, A. (1989) Core and peripheral employees in hotel operations, Personnel Review, 18(1), pp.9–15. Guest, D. and Conway, N. (1999) Peering into the black hole: the downside of the new employee relations in the UK, British Journal of Industrial Relations, 37(3), pp.367–89. Guest, D. and Hoque, K. (1994) The good, the bad and the ugly: employee relations in new non-union workplaces, Human Resource Management Journal, 5(1), pp.1–14. Hales, C. and Klidas, A. (1998) Empowerment in five-star hotels: voice or rhetoric?, International Journal of Contemporary Hospitality Management, 10(3), pp.88–95. Hales, C. and Z. Tamangani (1996) An investigation of the relationship between organisational structure, managerial role expectations and manager’s work activities, Journal of Management Studies, 33, Hoque, K. (1999a) Human resource management and performance in the UK hotel industry, British Journal of Industrial Relations, 37(3), pp.419–43. Hoque, K. (1999b) Human resource management in the hotel industry: a comparative analysis, Human Resource Management Journal, 9(2), pp.64–76. Hoque, K. (2000) Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance, London: Routledge. Hyman, R. (1987) Strategy or structure? Capital, labour and control, Work, Employment and Society, 1(1), pp.25–55. Johnson, K. (1985) Labour turnover in hotels – revisited, Service Industries Journal, 5(2), pp.135–52. Johnson, K. (1986) Labour turnover in hotels – an update, Service Industries Journal, 6(3), pp.362–80. Kelliher, C. and Johnson, K. (1997) Personnel management in hotels – an update, Progress in Tourism and Hospitality Research, 3(4), pp.321–31. Kochan, T., McKersie, R. and Cappelli, P. (1984) Strategic choice and industrial relations theory, Industrial Relations, 23, pp.16–39. Larmour, R. (1983) Some problems faced by managers in the hotel and catering industry, International Journal of Contemporary Hospitality Management, 2(2), pp.89–92. Lucas, R. (1995) Managing Employee Relations in the Hotel and Catering Industry, London: Cassell. Lucas, R. (1996) Industrial relations in hotels and catering: neglect and paradox?, British Journal of Industrial Relations, 34(2), pp.267– 86. Office for National Statistics (2002) Labour Force Survey – March 2002, London: Office for National Statistics. Price, L. (1994) Poor personnel practice in the hotel and catering industry: does it matter?, Human Resource Management Journal, 4(4), pp.44–62. Purcell, J. (1987) Mapping management styles in employee relations, Journal of Management Studies, 24(5), pp.533–48. Purcell, J. (1993) Challenges of HRM for industrial relations research and practice, International Journal of Human Resource Management, 4(3), pp.511–28. Riley, M. (1993) Back to the future: lessons from free market experience, Employee Relations, 15(2), pp.8–15. Rowley, G., Purcell, K., Howe, S., Richardson, M., Shackleton, R. and Whiteley, P. (2000) Employers Skill Survey: Case Study Hospitality Sector, Nottingham: Department for Education and Employment. Sisson, K. (1993) In search of HRM, British Journal of Industrial Relations, 31(2), pp.201–10. Worsfold, P. (1999) HRM, performance, commitment and service quality in the hotel industry, International Journal of Contemporary Hospitality Management, 11(7), pp.340–48. Wood, R. (1992) Working in Hotels and Catering, London: Routledge.

You May Also Find These Documents Helpful

  • Better Essays

    Functions Paper

    • 1430 Words
    • 6 Pages

    References: Powers, T., & Barrows, C. (2006). Management in the Hospitality Industry (8th ed.). Simultaneously, Canada: John Wiley&Sons Inc.…

    • 1430 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Budd, J. W. (2013). Labor Relations: Striking a Balance (4th ed.). New York: McGraw-Hill Companies Inc.…

    • 1091 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Regency Grand Hotel

    • 3521 Words
    • 15 Pages

    This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources and other publications.…

    • 3521 Words
    • 15 Pages
    Best Essays
  • Satisfactory Essays

    The Mezzanine is a remarkable text about the mundane made amazing. Baker created a narrative told from the prospect of Howie, a man with no truly remarkable features, in a world of the usual as he simply goes about his day. However, it is through Howie's thought processes that a comedic masterpiece of literary work emerges. He thinks of the everyday task which we all must face with such description and emotion that it becomes compelling.…

    • 348 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Bibliography: Arnaldo, M (1981) ‘Hotel general managers: a profile’, The Cornell H.R.A. Quarterly November, 53-56.…

    • 2456 Words
    • 10 Pages
    Best Essays
  • Better Essays

    The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human resource practices that should be used when hiring within the lodging and food and beverage industries.…

    • 1412 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…

    • 3635 Words
    • 15 Pages
    Best Essays
  • Best Essays

    Partlow, C. G. (1996). Human-resources practices of TQM hotels. Cornell Hotel and Restaurant Administration Quarterly, 37 (5), 67-67.…

    • 2206 Words
    • 9 Pages
    Best Essays
  • Powerful Essays

    Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it.…

    • 8858 Words
    • 36 Pages
    Powerful Essays
  • Satisfactory Essays

    High Quality Service

    • 325 Words
    • 2 Pages

    1. How do the various theories of management discussed in this chapter offer clues for organizing and controlling hotel employees?…

    • 325 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Redman, T. and Wilkinson, A. (2009). Contemporary Human Resource Management: Text and Cases. Prentice Hall. London.…

    • 1836 Words
    • 6 Pages
    Best Essays
  • Powerful Essays

    Staff turnover despite is affected many factors, but the root cause should be the hospitality management problems (Lashley, 2006). With the increasing competition between enterprises, human resources management commitment to the important task of retention, this plays core competitive advantage development role in the enterprise, and becomes the most strategically important enterprise management component. The imperfections of human resource management will lead to staff discontent, but will encourage employees leaving companies to seek better ways to increase their value.…

    • 2436 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    also been negatively affected by these poor employment practices which have been exacerbated by economic cycles and fragile political systems. In Zimbabwe, organisations in the Hotel sector particularly in Harare are facing similar problems. Such problems emanate from poor working conditions, increased labour court cases, low remuneration, high labour turnover, poor or non existent career structures, and lack of professionalism. The above state of affairs questions the significance given to the Human Resources role in the Hotel sector in Harare. Therefore this research sought to assess the level of significance given to the Human Resources function in order to find meaningful solutions to employment practices and personnel problems experienced in the Sector. The research focused on the 1 star to 5 star rated and registered hotels in Harare. The hotel ratings are according to [15] ratings. II. Literature Review According to scholars; [2-3,10], effective human resource management is strategic in nature and depicts certain characteristics such as summarized below. • It emphasizes the strategic management of the human capital of the organisation. • It is a comprehensive and coherent method to the provision of mutually supporting employment policies and practices. It means the development of integrated human resources policies and practices, thus configuration or bundling. • It places importance on gaining commitment to the organisation’s mission and values. Therefore it is commitment oriented. • It treats people as assets for the organisation rather than costs. Thus, people are seen as a source of competitive advantage as well as human capital to be…

    • 2725 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    We, third year students of Bachelor of Science in Business Administration major in Human Resource Development Management, currently enrolled in the subject Research and Methodology (RES01) will conduct a study with the proposed title “Human Resource Practices and its effect to the growth of Star Garden Tower Hotel in Lucena City for the years 2010 - 2011”.…

    • 342 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Money Is Not Everything

    • 3861 Words
    • 16 Pages

    References: Boella, M.(1992), Human Resource Management in the Hospitality Industry, Stanley Thornes, Cheltenham. Furnham, A., Kirkaldy, B.D. and Lynn, R. (1994), “National attitudes to competitiveness, money, and work among young people: first, second and third world differences”, Human Relations, Vol. 47 No. 1, January, pp. 119-32. Herzberg, F. (1976), The Managerial Choice – To Be Efficient and to Be Human, Dow Jones Irwin, Homewood, IL.…

    • 3861 Words
    • 16 Pages
    Powerful Essays