2.2 Describe the factors to consider when promoting effective communication
2.2 Describe the factors to consider when promoting effective communication
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
When promoting effective communication you need to consider numerous factors for example for verbal communication:
Consider the tone and pitch of your voice; does it suit the situation or topic? A louder more direct voice maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation where a child is upset for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.
Furthermore your use of language is important, as when talking to children you need to keep things simple than if you were talking to an adult, however if your talking to an adult using very simple instructions this may be deemed as patronising, so it is important to choose your language carefully.
The speed in which you talk is also essential. For example when talking to children get down to their level and talk to them at a relatively slow speed, this way they are more likely to understand you better.
In addition to this for non-verbal communication you may need to consider:
Facial and hand gestures, again this needs to be appropriate to the situation or topic. for example a smile may show you understand and that you are listening. Whereas frowning and waving arms as if annoyed would be negative to the feelings of the child.
Eye contact is an important factor as this engages the child or adult, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around. Also it shows that you are listening and it shows respect because of this.
Your body language plays an important part in
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
When promoting effective communication you need to consider numerous factors for example for verbal communication:
Consider the tone and pitch of your voice; does it suit the situation or topic? A louder more direct voice maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation where a child is upset for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.
Furthermore your use of language is important, as when talking to children you need to keep things simple than if you were talking to an adult, however if your talking to an adult using very simple instructions this may be deemed as patronising, so it is important to choose your language carefully.
The speed in which you talk is also essential. For example when talking to children get down to their level and talk to them at a relatively slow speed, this way they are more likely to understand you better.
In addition to this for non-verbal communication you may need to consider:
Facial and hand gestures, again this needs to be appropriate to the situation or topic. for example a smile may show you understand and that you are listening. Whereas frowning and waving arms as if annoyed would be negative to the feelings of the child.
Eye contact is an important factor as this engages the child or adult, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around. Also it shows that you are listening and it shows respect because of this.
Your body language plays an important part in