AMA Code Of Ethics Case Study: Ashley Furniture Store
Subject line: Ashley Furniture Home Store - Buyer Beware
Ashley’s Furniture Store located in the Ledge wood, NJ area, it is my opinion, and this store is in need of training their employees the importance of the AMA Code of Ethics. In dealing with the public and serving as an employee of a reputable furniture store you would think all of the employees would have the same type of training, and/or have the same goal in mind, serve the public in a fair and honest way. (pg 84) (Anderson & Dubinsky, 2007)
After reading and becoming aware of the AMA code of Ethics, I say “Buyer Beware” of this furniture store. As a past customer of this store, I had an unpleasant experience, and was basically told the damage that was accruing to my furniture that was no more then 9 months old “must not be accurate – and could not happen in such a short period of time”, and continued to dismiss my complaint, and walk away.
Let me explain the type of damage that was accruing on my loveseat and sofa. The love seat and sofa has the imitation soft suede material feel to it. There were “fuzzies” as I referred to them, appearing on the arm rests and on the seats of my brand new loveseat and sofa. The sales people at Ashley referred to them as “pits” I believe, and I was told it was …show more content…
The first option she came up with was replacing the fabric, but it had to be special ordered and it would be only for those mentioned areas, and would also take 4-6 weeks. I inquired in those weeks, what if another area became “pitted” and there was not enough material ordered to replace it when it was delivered. She in turn asked what do you expect me to do, I said replace the whole love seat, it wasn’t until I pressured her and she called to ask about the material I found out that there were other complaints about the manufacturer that supplied that material was made from a cheaper blend and that’s what caused the
Ashley’s Furniture Store located in the Ledge wood, NJ area, it is my opinion, and this store is in need of training their employees the importance of the AMA Code of Ethics. In dealing with the public and serving as an employee of a reputable furniture store you would think all of the employees would have the same type of training, and/or have the same goal in mind, serve the public in a fair and honest way. (pg 84) (Anderson & Dubinsky, 2007)
After reading and becoming aware of the AMA code of Ethics, I say “Buyer Beware” of this furniture store. As a past customer of this store, I had an unpleasant experience, and was basically told the damage that was accruing to my furniture that was no more then 9 months old “must not be accurate – and could not happen in such a short period of time”, and continued to dismiss my complaint, and walk away.
Let me explain the type of damage that was accruing on my loveseat and sofa. The love seat and sofa has the imitation soft suede material feel to it. There were “fuzzies” as I referred to them, appearing on the arm rests and on the seats of my brand new loveseat and sofa. The sales people at Ashley referred to them as “pits” I believe, and I was told it was …show more content…
The first option she came up with was replacing the fabric, but it had to be special ordered and it would be only for those mentioned areas, and would also take 4-6 weeks. I inquired in those weeks, what if another area became “pitted” and there was not enough material ordered to replace it when it was delivered. She in turn asked what do you expect me to do, I said replace the whole love seat, it wasn’t until I pressured her and she called to ask about the material I found out that there were other complaints about the manufacturer that supplied that material was made from a cheaper blend and that’s what caused the