Airtelcrm
Customer Relationship Management at “BHARTI AIRTEL”
Name of the student | PG Roll No: | Aditya Kaushik | PG20112204 | Biswajyoti Mohanty | PG20112059 | Charu Mishra | PG20112009 | Ekta Chaudhary | PG20112100 | Mohit Gupta | PG20112040 | Nitesh Omray | PG20112084 | Sriprakash | PG20112085 | Yatin Bhatia | PG20112061 |
Submitted to | Mrs. Poonam nair | Subject | Customer Relationship Management | Submitted on | 22-11-2012 | Marks Allotted | | Remarks(if any) | |
Introduction
Bharti Airtel Limited usually referred to simply as Airtel, is an India telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM Network in all countries, providing 2G or 3G service depending upon the country of operation. Airtel is the 5th largest telecom operator in the world with over 200 million subscribers as of October 2010. It is the largest cellular service provider in India, with over 143 million subscribers as of September 30, 2010. Airtel is the 3rd largest in country mobile operator by subscriber base, behind mobile and china Unicom. It has a 30% market share of the GSM mobile service in India.
Airtel also offers fixed line services and broadband services. It offers its telecom services under the airtel brand and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve this Cisco Gold Certification. To earn Gold Certification, Bharti Airtel had to meet rigorous standards for networking competency, service support and customer satisfaction set forth by CISCO. The company also provides land-line telephone services and broadband internet access in over 96 cities in India.
It is known for being the first mobile phone company in the world to outsource everything except marketing and sales and finance. Its network(base stations, microwave links, etc)is maintained by Ericsson, Nokia Siemens, Network and Huawei, business support by IBM
Name of the student | PG Roll No: | Aditya Kaushik | PG20112204 | Biswajyoti Mohanty | PG20112059 | Charu Mishra | PG20112009 | Ekta Chaudhary | PG20112100 | Mohit Gupta | PG20112040 | Nitesh Omray | PG20112084 | Sriprakash | PG20112085 | Yatin Bhatia | PG20112061 |
Submitted to | Mrs. Poonam nair | Subject | Customer Relationship Management | Submitted on | 22-11-2012 | Marks Allotted | | Remarks(if any) | |
Introduction
Bharti Airtel Limited usually referred to simply as Airtel, is an India telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM Network in all countries, providing 2G or 3G service depending upon the country of operation. Airtel is the 5th largest telecom operator in the world with over 200 million subscribers as of October 2010. It is the largest cellular service provider in India, with over 143 million subscribers as of September 30, 2010. Airtel is the 3rd largest in country mobile operator by subscriber base, behind mobile and china Unicom. It has a 30% market share of the GSM mobile service in India.
Airtel also offers fixed line services and broadband services. It offers its telecom services under the airtel brand and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve this Cisco Gold Certification. To earn Gold Certification, Bharti Airtel had to meet rigorous standards for networking competency, service support and customer satisfaction set forth by CISCO. The company also provides land-line telephone services and broadband internet access in over 96 cities in India.
It is known for being the first mobile phone company in the world to outsource everything except marketing and sales and finance. Its network(base stations, microwave links, etc)is maintained by Ericsson, Nokia Siemens, Network and Huawei, business support by IBM