Analysis Of The Working Of Outdoor Patient Department In A General Hospital
Abstract— The paper examines working of outdoor patient departments in a general hospital. There are several out-patient departments and hundreds of patients visit the hospital daily for treatment. The main objective is to minimize the average waiting time of the patients. The current performance is determined and newer ways are identified to improve the performance of the hospital. Various alternatives are found and evaluated by simulating each of them. The objective of minimizing waiting time of the patients is achieved by altering the process by keeping the resource (staffs and doctors) constant which is against the conventional and commonly held view of shortage of staffs.
Keywords—Out Patient Department (OPD), discrete event simulator, …show more content…
METHODOLOGY
The approach used is DMAIC type, Data analytics for analysis and discrete event simulation for evaluation of suggestion.
III. PATIENT FLOW
In healthcare, flow is the movement of patients, between departments, staff groups as part of a patient's care pathway. Patient flow means movement of patients through multiple stages of care. Patient flow management represents ability of healthcare system to serve patients quickly and efficiently as they move through stages of care.
Patients without appointments (walk-in and transfer) also arrive at the OPD registration desk; However, if all doctor’s time slots are filled, they will be scheduled for visits on later days.
The deviation in the system is an obvious issues which is due to several reasons for instance doctors arrival is delayed due to his prior visit to inpatient ward.
A random patient would spend about
There is a lot of variation in the number of patients arriving each hour. Since registration starts at 7.30 AM, patients start coming from 7.25 AM. There is a constant and steady arrival of patients up to 9.30 AM. A large number of patients come for medical OPDs. This results in long queues during peak times at …show more content…
Data is analysed by plotting graphs and histogram.
The average time taken by the patients is maximum for registration and waiting time before doctor consultation which will be focused mainly and efforts will be made to minimize
Keywords—Out Patient Department (OPD), discrete event simulator, …show more content…
METHODOLOGY
The approach used is DMAIC type, Data analytics for analysis and discrete event simulation for evaluation of suggestion.
III. PATIENT FLOW
In healthcare, flow is the movement of patients, between departments, staff groups as part of a patient's care pathway. Patient flow means movement of patients through multiple stages of care. Patient flow management represents ability of healthcare system to serve patients quickly and efficiently as they move through stages of care.
Patients without appointments (walk-in and transfer) also arrive at the OPD registration desk; However, if all doctor’s time slots are filled, they will be scheduled for visits on later days.
The deviation in the system is an obvious issues which is due to several reasons for instance doctors arrival is delayed due to his prior visit to inpatient ward.
A random patient would spend about
There is a lot of variation in the number of patients arriving each hour. Since registration starts at 7.30 AM, patients start coming from 7.25 AM. There is a constant and steady arrival of patients up to 9.30 AM. A large number of patients come for medical OPDs. This results in long queues during peak times at …show more content…
Data is analysed by plotting graphs and histogram.
The average time taken by the patients is maximum for registration and waiting time before doctor consultation which will be focused mainly and efforts will be made to minimize