I think the reason for both of the companies because they are large and everywhere.
• AmerisourceBergen
Because is one of the world’s largest pharmaceutical services companies and a member of the fortune 25, with 70 billion in revenue in 2009.
It provides drug distribution and related services designed to reduce cost and improve patient outcomes, servicing both pharmaceutical manufactures and healthcare providers.
AmerisourceBergen is so large has numerous and complicated relationships with manufactures, pharmacies and hospital. Managing these contracts and pricing details associated with each of these relationship had been very time-consuming and paper intensive, relying heavily on e-mail, Telephone and fax, postal mail.
• Diebold
Is global leader in integrated self-service delivery and security systems and services, with 17000 associates across 90 countries. The company makes installs, and services ATMs, vaults, currency-processing systems, and other security equipment used in financial, retail, and government markets.
Business management provides a platform for defining an organization business processes and deploying these processes as web-accessible applications. The platform gives managers real-time visibility to monitor, analyze, control and improve the execution of those processes can integrate these processes with existing operational systems.
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2- What were the business benefit for each company from redesigning and managing their business processes?
• It makes them able to create rich graphical model of business process as well as new user interfaces and business rules.
• It makes process along with capabilities for integrating the processes it manages with external systems.
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3- How did BPM change the way these companies ran their businesses?
• BPM provide a complete set of