answers for p5 Unit 3 Assignment 3 P5 P6 M3 D2
BTEC National Level 3 Certificate/Subsidiary Diploma in Public Services Unit 3
Citizenship, Diversity and the Public Services
Assignment: Diversity and Equality of Services
Date of Issue:
Assignment Deadline:
Assignment includes:
P5 Review the methods used by public services to ensure they have a diverse workforce
P6 Explain the duty of public services to provide equality of service to all citizens
M3 Analyse the effectiveness of the methods used by public services to promote equality and diversity in society and within the service
D2 Evaluate the effectiveness of the methods used by the public services to promote equality and diversity in society and within the service
Scenario/Context:
Britain is a multi-cultural society. The public services try to ensure that their recruitment reflects this. They also try to ensure that their services are accessible to all citizens.
Task 1 (P5) deadline
(Evidence = Individual written document – spider diagram).
Create 2 spider diagrams – Policies and procedures within services and Diversity Issues
Include all headings – bullet point 3 key facts about each
Essential content
Policies and procedures within services: equal opportunities; grievance procedures; bullying and harassment at work; other anti-discrimination policies; recording and monitoring of equal opportunities data and complaints; complaints procedures for service users
Diversity issues: employment within public services; development of a diverse workforce through recruitment and staff selection strategies; catering for employees’ needs through support mechanisms (staff unions, associations and federations); aspects of public service work which may impact on individual beliefs Task 2 (P5) deadline
(Evidence = Individual written document).
a) Use the case study on p.90 about positive action in the Humberside Fire and rescue Service.
What are the positive and negative effects of the positive action policies to the Fire and rescue Service?
What is
Citizenship, Diversity and the Public Services
Assignment: Diversity and Equality of Services
Date of Issue:
Assignment Deadline:
Assignment includes:
P5 Review the methods used by public services to ensure they have a diverse workforce
P6 Explain the duty of public services to provide equality of service to all citizens
M3 Analyse the effectiveness of the methods used by public services to promote equality and diversity in society and within the service
D2 Evaluate the effectiveness of the methods used by the public services to promote equality and diversity in society and within the service
Scenario/Context:
Britain is a multi-cultural society. The public services try to ensure that their recruitment reflects this. They also try to ensure that their services are accessible to all citizens.
Task 1 (P5) deadline
(Evidence = Individual written document – spider diagram).
Create 2 spider diagrams – Policies and procedures within services and Diversity Issues
Include all headings – bullet point 3 key facts about each
Essential content
Policies and procedures within services: equal opportunities; grievance procedures; bullying and harassment at work; other anti-discrimination policies; recording and monitoring of equal opportunities data and complaints; complaints procedures for service users
Diversity issues: employment within public services; development of a diverse workforce through recruitment and staff selection strategies; catering for employees’ needs through support mechanisms (staff unions, associations and federations); aspects of public service work which may impact on individual beliefs Task 2 (P5) deadline
(Evidence = Individual written document).
a) Use the case study on p.90 about positive action in the Humberside Fire and rescue Service.
What are the positive and negative effects of the positive action policies to the Fire and rescue Service?
What is