AVelasquez Resume

Angela C Velasquez
404 E Park Ave
San Antonio, Texas 78212
210-379-0492
[e-mail]
Objective
Looking for a position that can utilize and challenge my skills, while contributing to my abilities for future opportunities.
Work Experience
Calling Solutions, San Antonio, Texas
Time Clock Manager
12/2011 - 02/Present
 Organize schedules for agents which includes their regular shifts, overtime, and days off.
 Use Avaya systems to make sure the agents are adhering to the assigned shifts and also regulating attendance to meet intervals required by the company and client.
 Distribute disciplinary actions such as write ups and verbal warnings as needed.
 Email attendance and Average Handle Time reports to supervisors, while also communicating with upper management the status and issues with individual agents. Calling Solutions, San Antonio, Texas
Customer Sales Consultant
09/2011 - 12/2011
 Process orders to install and disconnect Verizon services such as phone, TV, internet, and FIOS products to qualifying customers.
 Acknowledge the concerns and needs of the customer, while finding an efficient way to resolve issues for their accounts.
 Preform to the company standards and look for ways to become a more productive Customer Sales Consultant. Afni, San Antonio, Texas
Customer Sales Consultant
05/2010 - 09/2011
 Produce great calls while building positive rapport with the customer and provide account information.
 Process orders to install and disconnect services such as phone ,TV, internet, and FIOS products to qualifying customers.
 Provide product knowledge and answer any customer questions regarding company process or procedure.
 Transfer and deescalate calls as needed while maintaining a professional demeanor. Cracker Barrel Old Country Store , San Antonio , Texas
Cashier/Trainer
06/2005 - 09/2010
 Receive a variety of payments and other cash related transactions.
 Prepare cash