Bank Of America
Sample Homework: Bank of America Case
Assignment:
1. What are the core business processes1 (high level; major business and financial services) performed at Bank of America as part of its product and service offerings?
Core Bank of America Business Process:
Activities within the Core Process people management recruiting performance management staff development payroll benefits administration financial management general ledger accounts payable accounts receivable reporting and compliance cash management asset management supply-chain management customer service management procurement product development and commercialization manufacturing flow management/support physical distribution outsourcing/partnerships performance measurement warehousing management sales force management
Setting targets and objectives based on inputs
Assigning actors responsible for achieving objectives
Control processes for ensuring objectives are being achieved within a given time frame/ constrained context (customers and/or markets)
System management to handle uncertain environments product design and development
Idea generation
Idea screening
Concept development and testing
Business analysis
Beta testing and market testing
Technical implementation
Commercialization
New product pricing
2. List the sequential steps required in a typical ATM transaction, such as drawing out cash or transferring funds from one account to another, and briefly explain why each of these steps is necessary. Use a table to organize your response and do not overlook steps in the process that are performed either by the ATM system or by information systems housed within the Bank’s centralized data center.
Steps by Customer
Steps by ATM System
Steps by other Banking Systems
Walk up to ATM
Screen displays a welcome message and prompts the user to enter an atm/credit card (and select language)
“”
Enters Card, selects language the screen prompts the user to enter
Assignment:
1. What are the core business processes1 (high level; major business and financial services) performed at Bank of America as part of its product and service offerings?
Core Bank of America Business Process:
Activities within the Core Process people management recruiting performance management staff development payroll benefits administration financial management general ledger accounts payable accounts receivable reporting and compliance cash management asset management supply-chain management customer service management procurement product development and commercialization manufacturing flow management/support physical distribution outsourcing/partnerships performance measurement warehousing management sales force management
Setting targets and objectives based on inputs
Assigning actors responsible for achieving objectives
Control processes for ensuring objectives are being achieved within a given time frame/ constrained context (customers and/or markets)
System management to handle uncertain environments product design and development
Idea generation
Idea screening
Concept development and testing
Business analysis
Beta testing and market testing
Technical implementation
Commercialization
New product pricing
2. List the sequential steps required in a typical ATM transaction, such as drawing out cash or transferring funds from one account to another, and briefly explain why each of these steps is necessary. Use a table to organize your response and do not overlook steps in the process that are performed either by the ATM system or by information systems housed within the Bank’s centralized data center.
Steps by Customer
Steps by ATM System
Steps by other Banking Systems
Walk up to ATM
Screen displays a welcome message and prompts the user to enter an atm/credit card (and select language)
“”
Enters Card, selects language the screen prompts the user to enter