BN reserch
Chapter 2
Global E-business and
Collaboration
VIDEO CASES
Case 1: Walmart’s Retail Link Supply Chain
Case 2: Salesforce.com: The Emerging Social Enterprise
Case 3: How FedEx Works: Inside the Memphis Hub
Instructional Video 1: US Foodservice Grows Market with Oracle CRM on Demand
Management Information Systems
Chapter 2: Global E-business and Collaboration
Learning Objectives
• Define and describe business processes and their relationship to information systems.
• Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
• Explain how enterprise applications improve organizational performance.
2.2
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
Learning Objectives (cont.)
• Explain the importance of collaboration and teamwork in business and how they are supported by technology.
• Assess the role of the information systems function in a business.
2.3
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
TELUS Embraces Social Learning
• Problem: Need to capture employee knowledge as 40% of workforce nears retirement
• Solutions: New technology for collaborative knowledge sharing • Microsoft SharePoint Server 3010 provided companywide platform for collaboration, knowledge acquisition and transfer, and social tools
• Demonstrates IT’s role in collaboration and documenting knowledge • Illustrates the need for changing organizational culture and business processes to use information systems effectively
2.4
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
Business Processes and Information Systems
• Business processes:
– Flows of material, information, knowledge
– Sets of activities, steps
– May be tied to
Global E-business and
Collaboration
VIDEO CASES
Case 1: Walmart’s Retail Link Supply Chain
Case 2: Salesforce.com: The Emerging Social Enterprise
Case 3: How FedEx Works: Inside the Memphis Hub
Instructional Video 1: US Foodservice Grows Market with Oracle CRM on Demand
Management Information Systems
Chapter 2: Global E-business and Collaboration
Learning Objectives
• Define and describe business processes and their relationship to information systems.
• Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
• Explain how enterprise applications improve organizational performance.
2.2
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
Learning Objectives (cont.)
• Explain the importance of collaboration and teamwork in business and how they are supported by technology.
• Assess the role of the information systems function in a business.
2.3
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
TELUS Embraces Social Learning
• Problem: Need to capture employee knowledge as 40% of workforce nears retirement
• Solutions: New technology for collaborative knowledge sharing • Microsoft SharePoint Server 3010 provided companywide platform for collaboration, knowledge acquisition and transfer, and social tools
• Demonstrates IT’s role in collaboration and documenting knowledge • Illustrates the need for changing organizational culture and business processes to use information systems effectively
2.4
Copyright © 2014 Pearson Education, Inc.
Management Information Systems
Chapter 2: Global E-business and Collaboration
Business Processes and Information Systems
• Business processes:
– Flows of material, information, knowledge
– Sets of activities, steps
– May be tied to