Breadtalk Case Study
2.3 L&D initiatives by BreadTalk Initiatives for growing Service and Quality
1) BreadTalk Academy BreadTalk Group Ltd is committed in ensuring that their staff are ready and well-rounded in all that they do. One L&D initiative that they have implemented with regards to the growing service and quality trend in the F&B industry is the BreadTalk Academy. The BreadTalk Group Academy, located at the BreadTalk International Headquarters (IHQ), provides a holistic training approach, integrating theory, practical training in the central kitchen and hands-on experience at the outlets. BreadTalk Academy plays an integral role in developing a career and training roadmap for their management, technical and retail staff. It helps equip overseas staff …show more content…
In line with their commitment to groom the next generation of leaders, BreadTalk has extended the BreadTalk Group Management Associate Programme, which is piloted in 2014 to attract young talents from established tertiary institutions, to current employees who show leadership potential.
These hand-picked employees are nurtured and developed through mentorship and immersion programmes to prepare them to take on management roles in the future. This helps to attract, retain and motivate highly skilled employees and managers. By retaining the skilled employees and managers, BreadTalk will be able to lower manpower costs. Nurturing and Developing the employees will also lead to the increase in their productivity, creating an external service value for BreadTalk’s customers and this will lead to customer loyalty and revenue growth. With the increase in revenue and the decrease in manpower growth, BreadTalk’s profits will also increase.
2) BreadTalk Earn and Learn …show more content…
They may then be invited to take on specialised roles in the Research and Development and Quality Assurance teams. BreadTalk also organized a 15-month training stint for up to 10 trainees at the Asian Culinary Institute. The trainees, who will work with Nanyang Polytechnic graduates, can expect to participate in online learning modules and be part of productivity improvement projects and overseas attachments, said a BreadTalk spokesperson. (Today, 2015) It is a work-study programme designed to give fresh graduates from polytechnics and Institute of Technical Education (ITE) a running start to work in fields related to their discipline of
1) BreadTalk Academy BreadTalk Group Ltd is committed in ensuring that their staff are ready and well-rounded in all that they do. One L&D initiative that they have implemented with regards to the growing service and quality trend in the F&B industry is the BreadTalk Academy. The BreadTalk Group Academy, located at the BreadTalk International Headquarters (IHQ), provides a holistic training approach, integrating theory, practical training in the central kitchen and hands-on experience at the outlets. BreadTalk Academy plays an integral role in developing a career and training roadmap for their management, technical and retail staff. It helps equip overseas staff …show more content…
In line with their commitment to groom the next generation of leaders, BreadTalk has extended the BreadTalk Group Management Associate Programme, which is piloted in 2014 to attract young talents from established tertiary institutions, to current employees who show leadership potential.
These hand-picked employees are nurtured and developed through mentorship and immersion programmes to prepare them to take on management roles in the future. This helps to attract, retain and motivate highly skilled employees and managers. By retaining the skilled employees and managers, BreadTalk will be able to lower manpower costs. Nurturing and Developing the employees will also lead to the increase in their productivity, creating an external service value for BreadTalk’s customers and this will lead to customer loyalty and revenue growth. With the increase in revenue and the decrease in manpower growth, BreadTalk’s profits will also increase.
2) BreadTalk Earn and Learn …show more content…
They may then be invited to take on specialised roles in the Research and Development and Quality Assurance teams. BreadTalk also organized a 15-month training stint for up to 10 trainees at the Asian Culinary Institute. The trainees, who will work with Nanyang Polytechnic graduates, can expect to participate in online learning modules and be part of productivity improvement projects and overseas attachments, said a BreadTalk spokesperson. (Today, 2015) It is a work-study programme designed to give fresh graduates from polytechnics and Institute of Technical Education (ITE) a running start to work in fields related to their discipline of