Bus 520 Conflict Decision Making Paper

Assignment 5: Conflict, Decision Making, and Organizational Design

BUS 520 – Leadership And Organizational
Professor:
December 18, 2012 Credit Suisse is an integrated bank. It combines its knowledge and expertise in three global divisions, Private Banking, Investment Banking and Asset Management, to offer their client’s advisory services and customized products. Their divisions are supported by Shared Services functions, which corporate services and business solutions while ensuring a strong compliance culture. The Investment Bank provides a broad range of financial products and services, with a focus on businesses that are client-driven, flow-based and capital-efficient. Their products and services include global securities
Managers have become more distrustful of advice that is based solely on theories. Now, they require evidence that the management practices are truly effective in today’s workplace. Management could use this method to determine the cause and affect of their decisions. As per the text, this method helps leaders to avoid simpleminded quick fixes. Over the last few years, my employer has deployed roles to a contracting company in Pune, India. During the time I’ve supervised the contractors, there has been constant attrition within their team, as they are required to work US business hours. This has led to endless training of new members and never-ending queries regarding straightforward and complex transactions. Additionally, there have been multiple issues that were not appropriately actioned and limitless complaints from our internal clients. This is the second time the company the company tried to deploy roles. Initially, roles for my department were retrieved from Singapore for the same reasons. The portfolio was not being properly maintained. Now, five years later we are going the deployment route again. It seems to me that if we had used the evidence-based model we would not have deployed roles to a contract company that does not work US
As per the text, a company’s design influences communication patterns among individuals and teams and determines which person or department has the political power to get things done. An environmental factor that is currently affecting my workplace is the market conditions. Many financial institutions have been on the ropes since the market took a downturn in 2008. Many large companies such as Lehman Bros fell and we were able to gain market share in those down times. However, now the market is tight and the company has needed to make cuts such as layoffs and deployments in order to operate more efficiently. Our strategic factor continues to remain the same, as we are client focused; therefore, as issues arise with our customer they are immediately escalated to ensure our internal and external clients remain