business and administration level 2
Lisa Jane Marie Horn
149 Carnation Road Strood Kent ME22YG
Lisajanemariehorn@yahoo.co.uk
07958359829
Personal Statement:
3 Years ' experience working in temporary positions within an Office based environment also I have worked within the Retail industry. I have gained skills such as Administration and Customer Service. I am a determined and ambitious individual with great interpersonal skills. I have the ability to work on my own initiative and as part of a small or expanding team. My goal is to obtain a Permanent Administration position in a successful company where I can be challenged on a daily basis.
Professional Experience:
October 2013-Present
I am looking forward to my next challenge where I can use my Customer service and Administration skills and become invaluable to my next employer.
The Range November 2012-October 2013: Retail Sales Assistant
Handling customer complaints
Giving expert advice to customers
Processing cash and credit card transactions
Gas Contract Service January 2012-November 2012 (Temporary role): Data Entry Clerk
Answering incoming calls
General Administration duties
Entering data on a Microsoft spreadsheet
The Daily Telegraph July 2011-January 2012 (Temporary role): Sales Agent/ Office Clerk
General Data Entry
Achieving weekly sales targets
Completing various tasks for different departments
Vanquis Bank February 2011-July 2012 (Temporary role): Customer Service Advisor
Resolving customer issues
Recording accurate information on all calls
Offering account upgrades to existing customers
NHS Choose and Book June 2010-February 2011(Temporary role): Customer Service Agent
Over the phone Customer service
Using the NHS computer system Rio
Writing letters on behalf of the Medical staff
Famous Footwear August 2009-June 2010: Key Holder/Sales Assistant
General Retail duties
Opening the store when needed
Merchandising and visual display
Debenhams October 2007-August 2009: Department Sales
149 Carnation Road Strood Kent ME22YG
Lisajanemariehorn@yahoo.co.uk
07958359829
Personal Statement:
3 Years ' experience working in temporary positions within an Office based environment also I have worked within the Retail industry. I have gained skills such as Administration and Customer Service. I am a determined and ambitious individual with great interpersonal skills. I have the ability to work on my own initiative and as part of a small or expanding team. My goal is to obtain a Permanent Administration position in a successful company where I can be challenged on a daily basis.
Professional Experience:
October 2013-Present
I am looking forward to my next challenge where I can use my Customer service and Administration skills and become invaluable to my next employer.
The Range November 2012-October 2013: Retail Sales Assistant
Handling customer complaints
Giving expert advice to customers
Processing cash and credit card transactions
Gas Contract Service January 2012-November 2012 (Temporary role): Data Entry Clerk
Answering incoming calls
General Administration duties
Entering data on a Microsoft spreadsheet
The Daily Telegraph July 2011-January 2012 (Temporary role): Sales Agent/ Office Clerk
General Data Entry
Achieving weekly sales targets
Completing various tasks for different departments
Vanquis Bank February 2011-July 2012 (Temporary role): Customer Service Advisor
Resolving customer issues
Recording accurate information on all calls
Offering account upgrades to existing customers
NHS Choose and Book June 2010-February 2011(Temporary role): Customer Service Agent
Over the phone Customer service
Using the NHS computer system Rio
Writing letters on behalf of the Medical staff
Famous Footwear August 2009-June 2010: Key Holder/Sales Assistant
General Retail duties
Opening the store when needed
Merchandising and visual display
Debenhams October 2007-August 2009: Department Sales
References: Available on request.