Business And Admin Level 2 Unit 2
Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 9 Sections.
Name: Mahesh Chudasama
Section 1: Using the telephone
This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.
Learning objective
Place in Assessment
1.1 Describe the different features of telephone systems and how to use them
Question 1 Page 1
1.2 Describe how to follow organisational procedures when making and receiving telephone calls
Question 2 Page 2
1.3 Explain the purpose of giving a positive image of self and own organisation
Question 2 Page 2
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1]
Feature
How / when used
1. Last number redial
A lot phones have this quick and easy function on the handset whereby you would pres a single button and it will automatically ring out to the last person you spoke to over the phone.
2.Answerphone
Many business phones have a button that allows you to listen to the messages via a beep once the receiver is picked up or a display screen indicating you have a message. You would be required to push a number button as indicated by the system or put in a personal pin code for security to access the message.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 9 Sections.
Name: Mahesh Chudasama
Section 1: Using the telephone
This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.
Learning objective
Place in Assessment
1.1 Describe the different features of telephone systems and how to use them
Question 1 Page 1
1.2 Describe how to follow organisational procedures when making and receiving telephone calls
Question 2 Page 2
1.3 Explain the purpose of giving a positive image of self and own organisation
Question 2 Page 2
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1]
Feature
How / when used
1. Last number redial
A lot phones have this quick and easy function on the handset whereby you would pres a single button and it will automatically ring out to the last person you spoke to over the phone.
2.Answerphone
Many business phones have a button that allows you to listen to the messages via a beep once the receiver is picked up or a display screen indicating you have a message. You would be required to push a number button as indicated by the system or put in a personal pin code for security to access the message.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving