Business Process Management
Faculty of Business and Law
MPM 701 –Business Process Management
Trimester 3， 2010
Group 25
Student Name Proportion ID
Zijia Cheng 33% 211676317
Dimitri Kaushik 33% 211176703
Xin Huang 33% 800713655
Lecturer Mike Bengough
Due Date 26/8/2011
Word Count 1959 words
EXECUTIVE SUMMARY
This report is prepared to analyze the declining profits for Ben’s Omnicron. We focus on the internal factors like controls and enablers for problems and the inputs, and outputs problems. Firstly we use the business process management strategy to describe why BPM is important and what the benefits can get if Omnicrons use it to improve their efficiency. And then we use Gap model, As-Is diagram and Project Scoping Diagram to analyze the problems. We found the main problem for Omnicrons is the time delay. The main reasons are the Inputs always waste so much time and the outputs always fail to meet the customers’ needs. And the business process of the company is inefficient and lack of technical support. the employee and manager also has some problems like bad relationship and tendentious. After that we make some proposed solution to Ben on solving those problems. Building ERP system, training the staff and marketing research control are the main ideas in our proposed solutions. IT support is very important for the company to get more benefits. And we also make some factors Omnicrons need to care. Finally, we do some recommendations for Ben’s Omnicrons like looking for more suppliers and develop the technological equipment and improve the relationship between staff. Ben needs a long time to change the company and himself. And then we think he can get much benefits and competitive advantages than others.
Table of Contents
Content Page 1.0 Business Process Management (BPM) and Strategy ----------- 3 2.0 Problem
MPM 701 –Business Process Management
Trimester 3， 2010
Group 25
Student Name Proportion ID
Zijia Cheng 33% 211676317
Dimitri Kaushik 33% 211176703
Xin Huang 33% 800713655
Lecturer Mike Bengough
Due Date 26/8/2011
Word Count 1959 words
EXECUTIVE SUMMARY
This report is prepared to analyze the declining profits for Ben’s Omnicron. We focus on the internal factors like controls and enablers for problems and the inputs, and outputs problems. Firstly we use the business process management strategy to describe why BPM is important and what the benefits can get if Omnicrons use it to improve their efficiency. And then we use Gap model, As-Is diagram and Project Scoping Diagram to analyze the problems. We found the main problem for Omnicrons is the time delay. The main reasons are the Inputs always waste so much time and the outputs always fail to meet the customers’ needs. And the business process of the company is inefficient and lack of technical support. the employee and manager also has some problems like bad relationship and tendentious. After that we make some proposed solution to Ben on solving those problems. Building ERP system, training the staff and marketing research control are the main ideas in our proposed solutions. IT support is very important for the company to get more benefits. And we also make some factors Omnicrons need to care. Finally, we do some recommendations for Ben’s Omnicrons like looking for more suppliers and develop the technological equipment and improve the relationship between staff. Ben needs a long time to change the company and himself. And then we think he can get much benefits and competitive advantages than others.
Table of Contents
Content Page 1.0 Business Process Management (BPM) and Strategy ----------- 3 2.0 Problem