Campbell Company of Canada
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Date: March 12th, 2012
Ryerson University
Executive Summary
As students of Operations Management, we were charged with visiting a manufacturing or service facility and to present and report on our observations. Since all of the members of our group have either worked in or visited a service facility, we were excited with the opportunity to visit a manufacturing plant as part of this project. A few emails and phone calls later, we had organized a tour of The Campbell Company of Canada’s manufacturing facility, in Etobicoke.
As a result of our tour, we are able to report on the following key elements: ▪ Company profile ▪ Details of the manufacturing process ▪ Plant layout ▪ Inventory control systems in place ▪ Quality assurance techniques ▪ Maintenance practices ▪ Ergonomics on the assembly line
What they do well:
The tour was an invaluable way for us to learn about and see first-hand the challenges faced by the modern day manufacturing plant. Work crews have been divided into teams motivated to seek improvements in the manufacturing process and the workers are non-unionized. With a daily output of approximately 1.5 million units, it’s key that the plant minimizes downtime. As such, Campbell’s has transitioned over the years from reactive maintenance to preventive maintenance, and follows predictive maintenance as a best practice.
Productivity and workplace safety have increased with the automation of processes in every area. SAP inventory systems have improved operations in supply chain management. In addition, Campbell’s has done well incorporating ergonomic lessons into all of its training sessions. They’ve also recognized that a healthy workforce consistently performs at high levels, and they have made a point to provide employees with amenities which focus on health and well-being.
Recommendations for Improvement: