Case Study
Overview
Interwest Healthcare is facing problems with the information that is being entered into their management information system. The incorrectly entered or missed information is causing problems with the reports that the management of the company prints for purposes of audits, funding and other management decisions. To improve this situation executives decide to improve the situation by inviting employees to a retreat, by doing this the executives feel that the staff of Interwest Healthcare will be receptive to the request for information to be entered correctly. Results of presenting the information in the way that the executive staff did, tension has risen and the staff is still entering patient information incorrectly or missing key data for reports.
1) What are the potential sources of the problems?
Interwest Healthcare is facing three major problems with information that is being entered into the firm’s management information systems. The first problem that Interwest is facing is that the hospital staff is not being careful when entering data into the firm’s management operating system. Secondly, when addressing the issue of employees entering the information incorrectly the hospital administration comes off harsh and accusatory. By doing this it places the employees in a defensive situation, because it comes off that the administration cares more about the numbers instead of the patient care. And the final issue is that by being seen as accusatory, morale has been reduced. To improve this the administration staff should implement a rewards system to boast moral and offer incentives to increase correct data entry numbers.
2) What information would you want to analyze?
To bring the Interwest Healthcare staff data entry standards up to what is needed to provide the correct information on the management reports, an analysis focusing on three main areas would provide the information needed to correct the
Interwest Healthcare is facing problems with the information that is being entered into their management information system. The incorrectly entered or missed information is causing problems with the reports that the management of the company prints for purposes of audits, funding and other management decisions. To improve this situation executives decide to improve the situation by inviting employees to a retreat, by doing this the executives feel that the staff of Interwest Healthcare will be receptive to the request for information to be entered correctly. Results of presenting the information in the way that the executive staff did, tension has risen and the staff is still entering patient information incorrectly or missing key data for reports.
1) What are the potential sources of the problems?
Interwest Healthcare is facing three major problems with information that is being entered into the firm’s management information systems. The first problem that Interwest is facing is that the hospital staff is not being careful when entering data into the firm’s management operating system. Secondly, when addressing the issue of employees entering the information incorrectly the hospital administration comes off harsh and accusatory. By doing this it places the employees in a defensive situation, because it comes off that the administration cares more about the numbers instead of the patient care. And the final issue is that by being seen as accusatory, morale has been reduced. To improve this the administration staff should implement a rewards system to boast moral and offer incentives to increase correct data entry numbers.
2) What information would you want to analyze?
To bring the Interwest Healthcare staff data entry standards up to what is needed to provide the correct information on the management reports, an analysis focusing on three main areas would provide the information needed to correct the
Citations: Brickley, J., Smith, C., & Zimmerman, J. (2009). Managerial economics and organizational architecture. (5 ed.). New York, New York: The McGraw-Hill Companies.