Case Study Anwer
CASE STUDY ANSWER FOR HUMAN RESOURCE MANAGEMENT
Stephanie Rose D. Cabrejas
Master in Business Administration
Human Resource Management, Dr. Ramon Ricardo A. Roque, CESO I. Diplomate
Friday, 6pm to 9pm.
CASE STUDY 1:
Eileen Santiago is confined in a hospital in Paranaque. Concerned about the cleanliness of her room to prevent infection, she noticed that for the last two weeks, the maintenance lady cleaned her comfort room only four times. Every time she calls the nurses for assistance, they do not seem to attend to her; this is also true with the other patients. She then decided to call the attention of the HR manger of the hospital for what seems to be a problem of motivation and work dedication of the staff. The HR manager, upon hearing of these observations, apologized and promised to immediately act on the concern. On her way back to the office, she is thinking of ways to improve employee performance because she knows that such problem, if left unattended, will affect the reputation of a hospital that has been in the service for 83 years already. As an HR manager, what should you do to improve the performance of your employees?
SOLUTION:
Martires (1999) define Human Resource as “the art and science of acquiring, motivating, maintaining, and developing people in their jobs. In light of their personal, professional, and technical knowledge, skills, potentialities, needs and values, and in synchronization with the achievement of individual, organization and society’s goal.1 unfortunately the hospital’s management style failed to build shared objectives and vision with their employees. The said hospital demonstrated an inability to motivate and develop a positive team of employees and nurse staff. They failed to affect high morale to their staff despite their 83 years in medical service as this became evident to the staffs complacency and laziness to their jobs, possibly due to lack of skill, of management effectiveness to motivate, of
Stephanie Rose D. Cabrejas
Master in Business Administration
Human Resource Management, Dr. Ramon Ricardo A. Roque, CESO I. Diplomate
Friday, 6pm to 9pm.
CASE STUDY 1:
Eileen Santiago is confined in a hospital in Paranaque. Concerned about the cleanliness of her room to prevent infection, she noticed that for the last two weeks, the maintenance lady cleaned her comfort room only four times. Every time she calls the nurses for assistance, they do not seem to attend to her; this is also true with the other patients. She then decided to call the attention of the HR manger of the hospital for what seems to be a problem of motivation and work dedication of the staff. The HR manager, upon hearing of these observations, apologized and promised to immediately act on the concern. On her way back to the office, she is thinking of ways to improve employee performance because she knows that such problem, if left unattended, will affect the reputation of a hospital that has been in the service for 83 years already. As an HR manager, what should you do to improve the performance of your employees?
SOLUTION:
Martires (1999) define Human Resource as “the art and science of acquiring, motivating, maintaining, and developing people in their jobs. In light of their personal, professional, and technical knowledge, skills, potentialities, needs and values, and in synchronization with the achievement of individual, organization and society’s goal.1 unfortunately the hospital’s management style failed to build shared objectives and vision with their employees. The said hospital demonstrated an inability to motivate and develop a positive team of employees and nurse staff. They failed to affect high morale to their staff despite their 83 years in medical service as this became evident to the staffs complacency and laziness to their jobs, possibly due to lack of skill, of management effectiveness to motivate, of
References: 3 Ibid., p.20 4 Porter, L., Bigley, G., and Steers R.(2003), Motivation and Work Behavior, 7th ed., (New York, McGraw-Hill Irwin), p