Case Study- Moto
INTERNATIONAL MANAGEMENT
CASE STUDY 1
MOTO: COMING TO AMERICA FROM JAPAN
Q. 1 What was Moto’s purpose and agenda for the first meeting with Crowell? How does he try to implement his agenda?
Moto’s purpose for the first meeting with Crowell was to attain a good business relation work with the best contracting company for his KKD business. He also tried to make a good impression about himself by reaching on time for the meeting, learning to speak good English & learning about the company beforehand.
He implies his agenda by first handing out the business card which in Japan is an important instrument to learn about the other party. He also presents him a gift which he got all the way from Japan. Finally, he wishes to spend some time playing golf with Crowell in order to build a better relationship among the executives.
Q. 3 What was the significance of the dolls? What went wrong?
Moto brought the gift of Kokeshi dolls from Japan as a present for Crowell to establish a good friendship among them. The dolls were very important for Moto as his wife spent most her day picking out these dolls and also they were made from a special maple in the mountains near his family home in Niggata. Crowell failed to notice that the gift was actually meant for him and not his daughter. Moto was also offended with Crowell’s behaviour when he opened the gift in front of him and commented they resemble dolls made in Russia. This type of behaviour is accepted to be offensive to the Japanese. As a result when Moto did not receive any gratitude or gift in return from Crowell he was disappointed in his efforts to create a good friendship.
Q.5 How did Moto feel about Kubushevsky’s behavior early on? How did their relationship change?
Kubushevsky was a mysterious person for Moto during the early days of their meeting. Moto was disappointed when Kubushevsky also failed to recognize the importance of exchanging business cards. He seemed to be cordial and polite but not
CASE STUDY 1
MOTO: COMING TO AMERICA FROM JAPAN
Q. 1 What was Moto’s purpose and agenda for the first meeting with Crowell? How does he try to implement his agenda?
Moto’s purpose for the first meeting with Crowell was to attain a good business relation work with the best contracting company for his KKD business. He also tried to make a good impression about himself by reaching on time for the meeting, learning to speak good English & learning about the company beforehand.
He implies his agenda by first handing out the business card which in Japan is an important instrument to learn about the other party. He also presents him a gift which he got all the way from Japan. Finally, he wishes to spend some time playing golf with Crowell in order to build a better relationship among the executives.
Q. 3 What was the significance of the dolls? What went wrong?
Moto brought the gift of Kokeshi dolls from Japan as a present for Crowell to establish a good friendship among them. The dolls were very important for Moto as his wife spent most her day picking out these dolls and also they were made from a special maple in the mountains near his family home in Niggata. Crowell failed to notice that the gift was actually meant for him and not his daughter. Moto was also offended with Crowell’s behaviour when he opened the gift in front of him and commented they resemble dolls made in Russia. This type of behaviour is accepted to be offensive to the Japanese. As a result when Moto did not receive any gratitude or gift in return from Crowell he was disappointed in his efforts to create a good friendship.
Q.5 How did Moto feel about Kubushevsky’s behavior early on? How did their relationship change?
Kubushevsky was a mysterious person for Moto during the early days of their meeting. Moto was disappointed when Kubushevsky also failed to recognize the importance of exchanging business cards. He seemed to be cordial and polite but not