Although the Portman Hotel has unique philosophy, its strategies do not coordinate with it. Here are some strategies that I think have some faults in the hotel after I read this case.
Recruiting
There are several faults in how the Portman Hotel recruited their PVs (personal valets). First, they thought the most important measure of PVs' personality is "friendliness". Mene, vice president and managing director of the Portman Hotel, thought " if you want friendly employees, you have to hire friendly people-training and motivation won't achieve those standards for you." In my opinion, experience and skill may be more important than friendliness. If an organization hires experienced or skilled employees, it can save a lot of training costs. If the Portman Hotel images itself to be the best luxury hotel in San Francisco, it must require high quality PVs. SRI, a recruitment and development consulting firm, also emphasized "life theme" or the "consistent recurring pattern of thought, feeling and behavior" They focused on some unseen qualities such as