Case Study
Kerzner Office Equipment
This case provides an opportunity to explore some of the issues surrounding the startup of a project and formation of a team.
Read the case study found on page 409 in your textbook. You should then answer the four below questions thoroughly utilizing the concepts found in your text book.
1. Critique Brigg’s management of the first meeting. What, if anything, should she have done differently?
Given the time constraint and late start, Briggs probably accomplished as much as she could in this meeting. At the same time, one might question how the other members felt upon leaving the meeting. First, many of the members seem less than enthusiastic about the project. Second, the members don’t have a good idea about how they are going to accomplish the project and what kind of involvement it will require from them. She should have anticipated the meeting times dilemma and avoided the jousting by simply requesting the schedule information up front.
2. What barriers is she likely to encounter in completing this project? She probably will have a difficult time trying to establish a team identity. This could stem from lack of full time involvement from team members. They may often engaged in other activities in their departments rather than focusing on what they needed to focus on. Creating a shared vision with her team members could be difficult due to their being a lack of unity within the team itself. Managing a project reward system could be difficult. Members like Cara and Megan are already motivated by the project but other members like Nick need some other form of motivation. Another difficult area would be managing conflicts within the project. Conflicts and disagreements may regularly occur since all members are from different departments who may have different experiences and skills.
3. What can she do to overcome these barriers? You must use the table provided below and identify at least 6 barriers and the